Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Human Resources at Wells Fargo is a centralized function that is aligned with and supports the company, lines of business, and functions. The HR organization is responsible for building and implementing strategies, programs, and infrastructure to identify, develop, and retain top talent for the company.

To achieve these goals, the organization supports a range of areas, including the employee experience, consulting, operations/systems/technology, learning, talent planning and development, employee relations, total rewards, and people analytics.

Who we are and what we do at Wells Fargo, individually and as an HR organization, carries tremendous responsibility: HR has a critical role in supporting employees, advancing our companys culture work, supporting its transformation, and shaping our organizations success.

Our work each day advances us toward our desired Future State: A focused, flexible, and fast HR organization delivering employee-centric solutions in support of Wells Fargos priorities.

The HR Journey Consultant will leverage an understanding of business strategies and goals, user-centric design, business process management principles, and enabling technologies to lead the digitization of Human Resources services. Identify opportunities to deliver business value across key moments that matter in the employee lifecycle and across internal HR processes.

Responsible for orchestrating business strategies and driving initiatives across functions, processes, services, and products to deliver digital workflows. Influence and drive decisions to improve the overall employee journey to ensure cohesive experiences, effective risk management, and operational excellence.

Key Responsibilities Include:

* Collaborate with service, process, product, UX and other stakeholders to develop journey design, roadmap, and metrics; drive needed action, development, and change to help realize journey vision
* Provide leadership to guide the overall journey design; translate and convey business strategy and needs to Product Owners in order to develop and continuously improve solutions; transition to product team(s) for user story creation, backlog refinement, configuration, and development
* In partnership with others, develop a journey scorecard and drive prioritization of enhancements based on user experience. Ensure that the user experience is a driving influence of prioritization and resource allocation. Identify ongoing opportunities to increase self-service, channel optimization, and the overall employee experience across journeys
* Drive the overall implementation of consumer grade digital service initiatives partner with others to design and deliver as needed

Salary range is determined by the location of the job.
May be considered for a discretionary bonus

HR

Required Qualifications
* 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

Desired Qualifications
* Human resources experience
* Ability to assess issues, make quick decisions, implement solutions, and influence change
* Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
* Ability to consult with business partners to define key performance metrics, dashboards or scorecards
* Ability to develop and maintain infrastructure roadmaps
* Ability to identify and present processes/operational enhancements
* Ability to manage large-scale initiatives including stakeholders across business and technical teams
* Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
* Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Other Desired Qualifications
* Experience developing digital workflows in ServiceNow or similar application
* Experience developing employee journey maps
* Experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)

Job Expectations
* Ability to travel up to 5% of the time

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-West Des Moines: Min: $108,500 Mid: $155,000 Max: $201,500
TX-Irving: Min: $108,500 Mid: $155,000 Max: $201,500
AZ-PHX-Northwest Phoenix: Min: $108,500 Mid: $155,000 Max: $201,500
CO-Englewood: Min: $108,500 Mid: $155,000 Max: $201,500
MN-Minneapolis: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Charlotte: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Charlotte: Min: $108,500 Mid: $155,000 Max: $201,500
TX-San Antonio: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Raleigh: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Charlotte: Min: $108,500 Mid: $155,000 Max: $201,500
GA-Atlanta: Min: $108,500 Mid: $155,000 Max: $201,500
MO-Saint Louis: Min: $108,500 Mid: $155,000 Max: $201,500

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.