Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Human Resources at Wells Fargo is a centralized function that is aligned with and supports the company, lines of business, and functions. The HR organization is responsible for building and implementing strategies, programs, and infrastructure to identify, develop, and retain top talent for the company.

To achieve these goals, the organization supports a range of areas, including the employee experience, consulting, operations/systems/technology, learning, talent planning and development, employee relations, total rewards, and people analytics. Who we are and what we do at Wells Fargo, individually and as an HR organization, carries tremendous responsibility: HR has a critical role in supporting employees, advancing our companys culture work, supporting its transformation, and shaping our organizations success.

Our work each day advances us toward our desired Future State: A focused, flexible, and fast HR organization delivering employee-centric solutions in support of Wells Fargos priorities.

This position is part of the Displacement Operations Team which is part of Talent Services within Corporate HR. This role recommends and implements new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed. Manages metrics and tracks/evaluates performance of programs, services and initiatives. Ensures plans/programs adhere to appropriate policies and regulations. The position provides leadership and direction to a team of Implementation Associates responsible for execution of displacement processing.

Responsibilities include:

* Collaborate with business partners on implementing evaluation and success measurement strategies
* Identify and negotiate resolution of issues, escalating as necessary, while ensuring task completion according to established timelines.
* Provide guidance and coaching to team members in development and delivery of programs and tools.
* Define creative approaches for leave consulting to optimize and improve leaves administration.
* Work effectively with partners, Project managers, & HR Partners
* Provide hands on leadership to ensure deadlines are met and key deliverables are accurate
* Facilitate team and one on one meetings
* Present and attend meetings with Internal Partners to clarify process and support Displacement Operations interdependencies (Legal, ER, HR Consulting Partners
* Support of Vendor compliance audits

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

* Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
* Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Work Hours: Mon-Friday 8:00am to 5:00pm (Standard)

Required Qualifications
* 3+ years of customer service experience demonstrated through work or military experience
* 2+ years of leadership experience demonstrated through work or military experience

Desired Qualifications
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization
* Solid problem solving skills
* Solid critical thinking skills
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Good analytical skills with high attention to detail and accuracy
* Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
* Strong collaboration and partnering skills

Other Desired Qualifications
* Very Strong Leadership Skills
* HR Systems experience
* Strong technical skills
* Familiarity with displacement cases
* Project management experience supporting HR
* Very strong HR background

Job Expectations
* Ability to travel up to 10% of the time

Street Address
NC-Charlotte: 8740 Research Dr - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.