Job Description

Assoc Client Services Lead



Primary Location: Wayne, Pennsylvania, United States Full time R1191023 Date Posted: 03/16/2021

Job description

Serve as the main point of contact for US/CAN portfolio studies, manage the client / IQVIA PL relationship (as appropriate), oversee payment management projects and ensure sponsor satisfaction is achieved. Manage and oversee the initiation and study management of protocols including identifying all protocol related information, timelines, reporting and initial setup of proprietary software system used to initiate studies.

Responsibilities & Essential Functions

* Act as the primary point of contact for assigned sponsor(s) and associated studies.
* Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary.
* Prepare materials and KPIs for sponsor Governance Meetings and participate as appropriate.
* Identify and execute process improvement initiatives when appropriate.
* Prepare, arrange and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
* Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
* Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.
* Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
* Ensure support to the clinical trial sites is provided at IQVIAs levels of excellence through timely resolution of issues that are raised via email and/or phone contact.
* Responsible for ensuring that payments do not exceed SOW timelines.
* Responsible for ensuring change orders are executed and communicated to appropriate personnel.
* Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.
* Coordinate with the Site Solutions and Data Operations team members to prepare and complete sponsor funding as needed.
* Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
* Ensure work is SSAE 18 compliant.
* Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
* This role may require assistance from Sr. Lead or Manager to support more difficult Lead activities.
* Other duties as assigned.

Qualifications & Experience Requirements

* Bachelors Degree
* Finance, Business Administration or equivalent experience
* 1+ years of experience as a Site Solutions Assoc, Data Operations Assoc, or equivalent experience preferred.
* Experience with financial business applications preferred
* General knowledge of Clinical Trial Industry preferred
* Project management or team leadership experience preferred
* Comfortable representing Clinical Trial Payments to internal / external stakeholders
* Must be customer focused and have excellent written and oral communication skills
* High energy, self-starter with the ability to work in a team environment, as well as independently
* Able to think independently, and to analyze and solve problems creatively
* Strong time management and planning skills
* Knowledge of Clinical Trial Industry
* Detail oriented, analytical and able to meet competing aggressive deadlines
* Comfortable working in a global company environment
* Strong PC skills (i.e. Microsoft Office, VISIO, SAP-Business One, SharePoint & Spotfire)
* Occasional travel

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.