SunTrust Banks

Senior Service Designer

Posted on: 22 Mar 2021

Charlotte, NC

Job Description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Truist is on the verge of a big movea move that aims to alter the course of banking as we know it. And to do that we need talent. Lots of it. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If youre passionate about your craft, driven to create change, and interested in joining a team doing transformative work, lets talk.

As a Senior Service Designer at Truist, designing systems for at the people are at the heart of everything you do. Youll re-design the client experience at the system level, using human-centered design methods across multiple platforms. Youll roll up your sleeves to research, analysis, concept design, storytelling, prototyping to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.

Truist is on the verge of a big movea move that aims to alter the course of banking as we know it. And to do that we need talent. Lots of it. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If youre passionate about your craft, driven to create change, and interested in joining a team doing transformative work, lets talk.

As a Senior Service Designer at Truist, designing systems for at the people are at the heart of everything you do. Youll re-design the client experience at the system level, using human-centered design methods across multiple platforms. Youll roll up your sleeves to research, analysis, concept design, storytelling, prototyping to inform how micro and macro touchpoints work together, from both the perspective of the client and our teammates responsible for running the service.

What youll be doing

* Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks
* Communicates, evangelizes, and demonstrates a human-centered design process
* Facilitates ideation workshops with cross-functional internal teams
* Helps define service design best practices for Truist
* Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes
* Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers

What you bring to the table (Qualifications)

Minimum 3 years experience applying service design activities across all phases of development of digital and physical solutions

Capable of visualizing patterns, complex systems, flows, and interactions

High comfort level in working within a self-directed culture and navigating ambiguity

Make beautiful, elegant, and inventive solutions, drawing on strong verbal and visual presentation skills

Fluent in a variety of design software and tools such as Adobe Creative Suite

Experience interacting with creative teams, business owners and technical teams

Familiarity with engineering / development processes, particularly Agile

Creative storytelling abilities -- the ability to make an audience think and feel things theyve wouldnt have otherwise.

Passion -- A strong passion for improving people's lives through design.

SunTrust Banks

Atlanta, GA

SunTrust Banks, Inc. operates as the holding company for SunTrust Bank that provides various financial services for consumers, businesses, corporations, institutions, and not-for-profit entities in the United States. It operates in two segments, Consumer and Wholesale. The Consumer segment provides deposits and payments; home equity and personal credit lines; auto, student, and other lending products; credit cards; discount/online and full-service brokerage products; professional investment advisory products and services; and trust services, as well as family office solutions. This segment also offers residential mortgage products in the secondary market.

The Wholesale segment provides capital markets solutions, including advisory, capital raising, and financial risk management; asset-based financing solutions, such as securitizations, asset-based lending, equipment financing, and structured real estate arrangements; cash management services and auto dealer financing solutions; investment banking solutions; and credit and deposit, fee-based product offering, multi-family agency lending, advisory, commercial mortgage brokerage, and tailored financing and equity investment solutions. This segment also offers treasury and payment solutions, such as operating various electronic and paper payment types, which comprise card, wire transfer, automated clearing house, check, and cash; and provides services clients to manage their accounts online.

The company offers its products and services through a network of traditional and in-store branches, automated teller machines, Internet, mobile, and telephone banking channels. As of December 31, 2018, it operated 1,218 full-service banking offices located in Florida, Georgia, Virginia, North Carolina, Tennessee, Maryland, South Carolina, and the District of Columbia. SunTrust Banks, Inc. was founded in 1891 and is headquartered in Atlanta, Georgia.

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