Job Description

Location:

Springfield, Massachusetts

POSITION SUMMARY

It is the responsibility of the Bar Porter to stock necessary items and maintain bar areas to Health Department standards for efficient operation within food and beverage outlets while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

Stocks and services assigned beverage outlets, maintaining assigned levels of inventory. This includes delivering and stocking all glassware, condiments, packaged beverages, paper products, and other necessary items needed for efficient operation.

Supports the bar area by conducting food preparation to make beverage garnishes (e.g., cutting lemons/limes).

Is responsible for set-up and breakdown of portable bars in designated areas.

Maintains standard of cleanliness of all beverage areas including all related assigned bar equipment, tools, supplies, trash removal, deep cleaning, sanitation, and work area (e.g., floors).

Ensures that all chemicals are stored and used properly, including deep cleaning of assigned beverage areas.

Ensures correct use of equipment (e.g., pallet jack, hand cart) and delivery routes.

Organizes and maintains all beverage pump room areas, including pump room products, storage rooms, and warehouses, and identifies non-stock items and alerts management as necessary.

Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

N/A

EDUCATION and/or EXPERIENCE:

Required:

High school diploma or equivalent

Six (6) months of experience in a service role or similar environment.

Preferred:

One (1) year of experience as a Bar Porter in a similar resort setting

Bilingual, English as the primary or secondary language

CERTIFICATES, LICENSES, REGISTRATIONS:

Certification in food handling, alcohol awareness, gaming, etc., as mandated by local law.

KNOWLEDGE/SKILLS/ABILITIES:

Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.

Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.

Team Work: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.

Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.

Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes.

Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.

Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.

Beverage Knowledge: The ability and willingness to learn and obtain a working knowledge of beverage product and menu items (e.g., liquor brands, beers, wines non-alcoholic selections), supplies and equipment.

Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups.

Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.

Work Conditions: The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking may be permitted.

WORK SCHEDULE/HOURS:

Regular scheduled hours : Work Days: Varies Hours: Varies

Other Must be flexible if needed for occasional work outside of normal business hours.