Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description



The Opportunity

As the Marketing Category Management Operations Consultant, you will support the Marketing Category Manager in executing against all elements of the category management process. Overall, you will handle the day-to-day responsibilities of agency partnership management and category strategies. You will track the scope to actuals for all programs flowing to outside partners. Reports to the Marketing Category Manager.

The Team

The Customer & Engagement Team at MassMutual is located in the innovation hub of Boston The Seaport District. Were a smallish team, so its exciting and unusual that we have open positions. If you are a marketer who is passionate about helping people secure financial freedom, and protect the ones they love, who also enjoys coming up with ideas, making them better, and making them happen, then please read further.

Youll use your skills to partner both internally with our business partners, and externally with agencies, production companies, martech and market research suppliers who provide us with a wide range of capabilities, from award-winning creative work to innovative technology platforms and industry-leading research.

The Impact

As the Marketing Category Management Operations Consultant you will be responsible for:

* Managing relationships with agency partners and other marketing suppliers

* Understanding the needs of business partners to help deliver the right resources

* Assisting in administration of bidding processes (i.e. Request for Proposal process)

* Managing day-to-day responsibilities of the creative services partner ecosystem

* Collaborating within team members across the Marketing COE on end-to-end relationship management

* Managing cost and efficiency:

* Create and monitor category budgets

* Contract routing (MSA, NDA, SOW)

* Ensure scope deliverables are met

* Resource Roster Management

* Support onboarding of all agencies

* Governance of agency usage and implementation

* Support for partner search and RFPs

* Relationship Management:

* Conduct evaluations

* Regularly monitor agency relationship and perform yearly reviews

* Governance

* General Communication

* Create roadshows and showcases of work with internal stakeholders

* Perform other duties, as assigned

Minimum Qualifications:

* 5-7 years of experience as a Marketing Administrator in Category Management, Strategic Sourcing, Strategic Procurement or Business Affairs

* 5+ years of Managing/coordinating relationships with agency partners and other marketing suppliers

* Bachelors degree or equivalent experience

* Exceptional interpersonal, organizational and problem-solving skills

* Process-driven individual with ability to think out of the box

* Highly concise and direct communication skills, both written and verbal

* A positive can-do attitude and contagious energy

Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.