Customer Service Support Coordinator
Posted on: 22 Mar 2021
Deerfield Beach, FL
Job Description
Description
The Customer Service Support Coordinator represents Your Home Advantage by making inbound and outbound contacts to members and advanced practice practitioners regarding the staffing and scheduling of in home wellness assessments.
Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridging the gap between the physicians office and the members home. YHA provides prospective home visits conducted by licensed and trained clinical practitioners who perform In-Home Wellness Assessments (IHWA). The IHWA was established to identify and assess Humana Medicare Advantage members who are at risk of excessive utilization of future health related services and to supplement Humanas Health Assessment Program.
Responsibilities
The Customer Service Support Coordinator performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
* High School Diploma
* 1 year of customer service experience
* Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
* Adaptable with the ability to thrive in a fast paced environment
* Strong attention to detail
* Strong typing and computer navigation skills
* Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
* Effective verbal and listening communication skills
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
* Must be able to work Monday-Friday 9AM-5PM; overtime and weekend rotation during peak season
Preferred Qualifications
* Experience in healthcare
* Call center experience
Additional Information
Must live within a commutable distance to Deerfield Beach, FL office.
Temporary work at home position until cleared by Humana to return to office.
Scheduled Weekly Hours
40
Humana
Louisville, KY
Humana Inc., together with its subsidiaries, operates as a health and well-being company in the United States. The company offers medical and supplemental benefit plans to individuals. It also has contract with Centers for Medicare and Medicaid Services to administer the Limited Income Newly Eligible Transition prescription drug plan program; and contracts with various states to provide Medicaid, dual eligible, and long-term support services benefits.
In addition, the company provides commercial fully-insured medical and specialty health insurance benefits comprising dental, vision, and other supplemental health and voluntary insurance benefits; financial protection products; and administrative services only products to individuals and employer groups, as well as military services, such as TRICARE South Region contract.
Further, it offers pharmacy solutions, provider services, predictive modeling and informatics services, and clinical care services, such as home health and other services to its health plan members, as well as to third parties. As of December 31, 2018, the company had approximately 17 million members in medical benefit plans, as well as approximately 6 million members in specialty products. Humana Inc. was founded in 1961 and is headquartered in Louisville, Kentucky.
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IndustryHealthcare
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No. of Employees41,600
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Website
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Jobs Posted1359
