Job Description

IT Service Delivery Manager Compliance

USA Remote

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help our clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a IT Service Delivery Manager Compliance on our remote IT Service Delivery team in the United States to do the best work of your career and make a profound social impact, supporting one of Dells largest customers.

What youll achieve
You will lead and manage a medium to large group of Global IT Service Delivery associates responsible for the management and monitoring of key IT compliance metrics across the Enterprise Infrastructure for our customer in a manner that meets or exceeds our committed Service Levels. You will routinely interact with the customer to build an in-depth knowledge of our customers priorities, challenges and initiatives and become a trusted advisor in the areas of SOX, DFARS and compute Operating System security vulnerabilities. You will be responsible for managing critical priorities and maintaining awareness of all IT compliance related service matters and coordinate high priority escalations from the customer. As a leader in the IT Service Delivery Compliance organization, you will develop plans to proactively achieve compliance of the IT enterprise infrastructure in collaboration with Global IT Services SMEs.
You will:

* Responsible for managing IT Service Delivery Management team members
* Take the lead role in managing customer relationships
* Provide complex metrics and reporting support to all relevant stakeholders
* Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement
* Mentor team members on IT service delivery management best practices and process improvement opportunities
* Manage and control expense for the organization while ensuring resource optimization
* Manage multiple third-party partners in the successful delivery of technical solutions
* Ensure team achieves performance and customer services metrics
* Resolve escalated problems to maintain strong customer experience levels

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* Advanced ability to lead medium to large programs and achieve desired customer satisfaction
* Advanced analytical, problem solving, negotiation and organizational skills
* Advanced priority setting and delegation skills for medium to large program teams
* Advanced organizing and planning skills to lead large cross functional teams and complex customer IT deliverables
* Ability in mentoring team members on IT service delivery management best practices and process improvement opportunities
* In-depth understanding of SOX and/or DFARS compliance requirements in an enterprise IT environment
* 8+ years of relevant experience or equivalent combination of education and work experience
* 2+ years managerial/leadership experience
* Must be US Person

Desirable Requirements

* ITL v4
* PMP
* SAFe
* Bachelors degree

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.