Job Description

ABOUT LEV:Lev is a digital consultancy that works with marketers to level up their customer experience using Salesforce products.
We2019re a marketing-focused consultancy that2019s all about improving the customer experience. We weave strategy and expertise into every solution to level up customer engagement and drive marketing success. While Salesforce gives organizations the foundation and flexibility to power even the most complicated businesses, Lev helps you put plans into action so you can get the most out of your investment.
As a top Salesforce Partner, we2019re building a team of marketing strategy experts that helps brands leverage Salesforce products to better connect with their customers. We have offices in Indiana and Arizona, and remote workers across the country and now we are expanding into the United Kingdom! We hire the best and brightest in the industry. Sound like you? Keep reading.This position is available for Remote Candidates across the United States.

ABOUT THE POSITION:The Operations Manager is a key contributor to managing and overseeing the key functions that will enable the operations organization to be more effective and efficient: planning, enablement, execution, and performance. This includes ownership of the operations processes, rules of engagement, reporting, dashboards, tools and templates, scheduling, utilization management, and thought partner to create a more scalable, quality driven operations organization.

RESPONSIBILITIES:
Create and maintain documentation on operations processes, policies, tools and templates, and relevant operations training materials and assist with onboarding new operations talent
Grow & develop scheduling approach and process, manage the operations scheduling and utilization process
Coordinate scheduling with other operations leaders, staff forecasting, planning and budgeting processes used within the operations organization
Coordinate with operational leaders and other business partners to review schedule satisfaction and effectiveness
Define, collect, and track operational metrics to manage and improve planning performance
Provide ad-hoc reporting and analysis and communicate the results to leadership in a clear and comprehensive manner
Drive a variety of delivery operations projects and work with IT on the execution of projects
Develop dashboards and reports, through multiple data sources, that enable operations leadership to review and understand the performance of the operations function
Partner closely with Finance, Managing Directors of Accounts and Chief Sales Officer to support forecasting process
Develop and refine internal reports to summarize schedule efficiency based on provided forecast
Collaborate with internal teams to identify opportunity areas for process improvement and help implement them throughout the operations organization
Create and update internal departmental policies
Liaise with the sales and operations teams to determine ways to continue to improve the customer experience
Stay up-to-date with new product and feature launches
Perform other duties as required and assigned

EDUCATION AND/OR EXPERIENCE:
Bachelor2019s degree or equivalent experience
Experience in an operations role responsible for scheduling of resources
Experience in a professional services organization with a large billable staff

KNOWLEDGE, SKILLS, AND ABILITIES:Strong, demonstrated attention to detail
Effective prioritization and time management skills
Ability to see the big picture
Sense of urgency to drive for scalable processes that provide high levels of quality and customer satisfaction
Ability to work in a fast-paced, deadline driven environment
Strong initiative to strive for continuous accuracy, quality, and timeliness of information
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a 201CGreen Card201D) for this role.