Job Description

Looking to start a meaningful career helping people improve their financial well-being?

At Ally, we are changing the online banking and financial services landscape with innovative digital experiences. One way is through our Ally Clearlane online platform which offers smart, simple auto financing solutions to help customers save money and protect their investment. Through our digital experience, customers can instantly choose a loan that suits their individual needs AND receive personalized help and support along the way. That's where you come in!

The Opportunity

We are looking for committed customer advocates, dedicated to assisting our auto customers through every step of their loan process. We recognize not all customers need the same level of support. So, by joining the Ally Clearlane team, you will have the opportunity to individually connect with customers at the application stages, and through the docs and funding process, to ensure their experience is a success. Come join a team committed to "Doing it Right" by our customers and supporting their needs throughout their journey with Ally Clearlane.

Work Schedule

* Regular full-time shifts available between Ally Clearlane business hours of 7:00 am -- 7:00 pm Monday -- Friday.
* Some Saturday shifts are required.
* Occasional overtime due to business demands.
* Due to COVID, Ally employees are working-from-home temporarily and will resume in-office work when deemed safe to do so.

The Work Itself

* Effective listening skills.
* Clear communicator: effective verbal and written skills are a must!
* Strong attention to detail.
* Strong learning agility; shows a growth mindset.
* Ability to multi-task between phone and computer work.
* Ability to successfully operate in a high-volume fast paced environment.
* Excellent organization and time management skills.
* Dedicated to "Doing it Right" every day.
* Focused on meeting the needs of our customers.
* Approaches work with a positive outlook; energetic and results driven

The Skills You Bring

* Prior work experience in loan processing preferred but not required (we will train!).
* Work experience in a helping profession (customer service, retail, teaching, healthcare) desired.
* High School diploma or equivalency required, College degree preferred.
* Recent graduates welcome to apply!

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is crafted to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.