Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and thats more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youre constantly evolving, so shouldnt your opportunities be, too?

The Opportunity

The Sr. Trading Representative is responsible for providing exceptional customer service to clients in matters dealing with trading. This position will be responsible to assist the Manager of Trading with all trading desk responsibilities and maintain complete and comprehensive expertise in all trade desk responsibilities. This associate should be able to independently identify ways to improve trade desk operations and procedures regarding issues or projects including product enhancements. This role will take the lead in the tracking of the order flow process and will provide clients general information regarding complex questions mutual fund accounts, fund policies, practices and services via telephone and written correspondence. The associate will review, approve or reject retail trades from clients and also manage the firms risk, while handling various order flow partners to maximize executive quality for clients while minimizing fees to Ally Invest. Works closely with Manager and Director on trading orders and assists clients in matters dealing with trading and/or account maintenance. The scope of expertise will run the full spectrum of overseeing trading accounts and mentoring/training employees. The person is required to have excellent organization skills with the ability to work in a fast paced, multi-tasked high pressure, securities market environment. Direct interaction with clients, other brokers and internal support staff will be a part of the associates everyday routine. The ideal associate should have strong client service, relationship building and communication skills and will have 3-5 years experience in a Financial Brokerage Services industry.

The Work Itself

* Assist Manager in supervising daily trading duties (completion and efficiency)
* Assist Trading & Service Reps in problem resolution in real time and monitor trade desk processes including order processing and handling, trade corrections, etc processed by other Trading Reps
* Support the Manager and Director with strategic direction of various operational and trading projects
* Identify issues/provide data & research to tech on issue, present solutions, lead implementation, testing, and complete follow up
* Assist Manager of Trading with projects such as evaluating order/system/issue behaviors
* Independently identify ways to improve trade desk operations and procedures regarding issues or projects including product enhancements. This includes all aspects identification/data & research/solutions
* Provide mentoring and guidance to team members through coaching and instruction
* Work with market centers/clearing firm on trade corrections and system reporting
* Provide effective and efficient trading support in the assigned areas internal business partners and/or external customers and clients
* Maintain a complete and comprehensive expertise in all trade desk responsibilities (DVP, Manager responsibilities, Futures risk, etc). Identify new processes if applicable.
* SME for the trading of payment for order flow.
* Provide assistance to clients by answering phone calls and responding to emails and Live Chats
* Placing and/or facilitating execution of client orders, resolving complex customer trading issues
* Works with margin accounts and reviews buying power as well as maintenance levels
* Assists customers with complex and advanced orders or with account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems
* Process information associated with clients account, research more complex issues to correct/minimize problems
* Service internal requests and maintain inventories positions to ensure the firm is not at any undue risk
* Provide excellent customer care in a professional manner
* May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment
* Understand, comply, maintain and reinforce regulatory and firms policies and procedure/guidelines.
* Mentor and groom CSRs and add representatives as necessary.
* Identify areas to improve operational efficiencies and product enhancements.
* Proven expertise and in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Apple Mac OS X).
* Expert experience in desktop trading tools.

The Skills You Bring

* Solid relationship building and ability to deal with internal/external resources.
* Able to work independently and with a team to handle all issues while working under strict time constraints.
* Able to work in high-pressure environment with strict SLAs and deadlines.
* Detail and results oriented and able to prioritize tasks in a multi-task environment.
* Experience in using organizational skills to support client needs, focusing on execution, accuracy and efficiency.
* Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.
* Excellent oral and written communication with strong emphasis on grammar and strong desire to provide an exceptional customer experience.
* Able to exercise independent thought and judgment and adapt to new tasks with little notice.
* Must be confident and highly credible via e-chats, email, over the phone and in person.
* Minimum 3+ years in client related support in the financial services or brokerage retail environment or related industry
* Strong interpersonal skills are required.
* Knowledge or experience working in financial services and/or other regulated environment is a plus
* Bachelors Degree or equivalent business experience

How Well Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allys total compensation or total rewards extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.