Job Description

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

Benefits Administration provides support and services for employer groups, brokers and regional offices for processes related to billing, payments, and account management.

The Specialist will research, analyze, resolve and respond to inquiries; provide support in the development and maintenance of business processes for customers to achieve desired business results. Respond to escalated customer requests regarding premiums and refunds.

Key Responsibilities

* Research, analyze and resolve discrepancies; prepare and communicate reconciliation reports to employers
* Build and maintain relationships with key employers, brokers and regional offices
* Provide ongoing support and training for team members on policies and standards
* Manages suspense account entries using established regulatory standards
* Identifies and recommends opportunities for process improvement
* Complete Customer Focus Interaction initiative using established procedures to meet goals
* Document and execute processes with minimal direction from leadership
* Coordinate special projects for accurate resolution
* Determine appropriate issues to escalate and assist management with resolution
* Continuously build skills and knowledge through coaching and feedback and participating in ongoing training; including rotation in at least one other area in the department
* Function effectively and collaboratively in a team environment

Job Qualifications

* High School Diploma/GED
* 2 year degree or 3 years insurance, accounting or customer service experience
* Proficient in Microsoft Excel and Word
* Advanced level of understanding of Benefit Administration's business area processes and impact to internal and external partners
* Detailed understanding of multiple systems to access data
* Demonstrate innovation and process improvement skill set
* Excellent verbal and written communication skills and organizational skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.