Job Description

Job Description

Description
Call Center Representative AdventHealth Medical Group

Location Address: 2415 N Orange Ave, Ste 200, Orlando, FL (remote after training)

Top Reasons to work at AdventHealth Medical Group

* Faith based & mission driven organization
* Central Floridas premier multi-specialty medical group
* Comprehensive Employee Benefits such as Educational Reimbursement
* CREATION Health employee wellness and lifestyle programs
* Positive working climate to support a work life balance

Work Hours/Shift: Mon-Thurs: 7:45a-5:00p, Fri: 7:45a-1:30p

You Will Be Responsible For:

* Communicates in a cordial, professional manner with patients via phone.
* Transfers incoming callers to appropriate department / location when necessary.
* New patient registration (inputting demographic information, insurance information, etc.).
* Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
* Updates computer referring physician data base.
* Works with online scheduling system and EHR.
* Verifies patient data and insurance to ensure it is updated for accurate billings.
* Handles patient concerns or refers to administration appropriately.
* Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
* Maintains updated documentation of identified action work lists needed for daily operations.

Qualifications
What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

* High School Graduate or Equivalent required
* Previous customer service experience required
* Bilingual required
* Knowledge of EHR preferred
* Medical office or medical call center setting experience preferred
* Proficient with computer programs: Email, PowerPoint, Excel, Word.
* Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
* Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
* Ability to work independently and in a team environment.
* Excellent verbal and written communication skills.

Job Summary:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.