Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

o Building enduring client relationships through sound, thoughtful, and objective advice
o Developing individualized plans for clients to help meet their financial objectives
o Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

o Wells Fargo Private Bank serves high-net-worth individuals and families.
o Abbot Downing serves ultra-high-net-worth individuals and families.
o Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.
o Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank and Abbot Downing, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

This Business Risk & Control Associate is a position within the Wealth and Investment Management (WIM) Chief Administrative Office (CAO) and will be aligned to the Customer Remediation & Customer Redress Governance team. This team works with line of business (LOB) partners, the enterprise Center of Excellence (COE), and other key stakeholders to ensure WIM business units are complying with Customer Remediation policies and procedures, as well as Customer Redress policies and procedures.

This role will be responsible for day-to-day support of all WIM customer remediations. In addition, this collaborative Consultant will be responsible for documenting and implementing processes and procedures, helping facilitate meetings with key stakeholders to support Tier 2 and 3 customer remediations, and partnering with the WIM Issue Management team to ensure compliance with enterprise policies and procedures. The Consultant will operate in a complex, matrixed corporate environment, while maintaining confidentiality and interacting with key stakeholders. The role will utilize the Consultant's sense of urgency and personal accountability, attention to detail, and communication skills.

Specific Responsibilities:

* Actively engage in Tier 2 and 3 customer remediation activities, such as root cause analysis and action planning, identifying event owners, determining primary and secondary risk type, and escalating in the Shared Risk Platform (SHRP) Escalation tool
* Support scheduling meetings (time-sensitive), agenda development, capturing comprehensive notes, meeting preparation, and follow-up in support of customer remediation and/or redress
* Research and respond timely to information and data requests, including reporting needs
* Partner with line of business and Customer Remediation Center of Excellence Remediation Leads, Data Leads, and Execution Leads to ensure compliance with the Customer Remediation and
* Customer Redress policies and procedures
* Review SHRP Remediation Management records for completeness and timely updates; ensure artifacts are filed timely and appropriately (maintain checklist)
* Capture documents/notes for ongoing tracking and filing
* Support the working SharePoint sites for WIM Customer Remediation
* Support comprehensive, timely, and accurate customer remediation reporting to senior leaders and stakeholders

Required Qualifications
* 2+ years of experience in risk (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management demonstrated through work or military) or 1+ year in the foregoing or financial services industry and a BS/BA degree or higher in business or a related field

Desired Qualifications
* Ability to interact with all levels of an organization
* Advanced Microsoft Office skills
* Excellent verbal, written, and interpersonal communication skills
* Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
* Previous Project Coordination experience
* Strong Microsoft Office skills, specifically PowerPoint and Excel
* Familiarity with SHRP
* Knowledge of the financial services industry, products, and regulatory environment
* Strong organizational and time management skills with the ability to process multiple tasks simultaneously
* Ability to plan, prioritize, and set goals
* Prior Customer remediation experience
* Experience with process or procedure documentation and implementation

Street Address
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Charlotte: 401 S Tryon St - Charlotte, NC
IA-Des Moines: 6200 Park Ave - Des Moines, IA
MN-Minneapolis: 550 South 4th St - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.