Job Description

Job Summary:

The Principal Project/Program Manager will identify, plan and coordinate a set of related projects within a program, to manage their interdependencies in support of specific business strategies across Cast and Park Operations Technology (CPO). The Principal Project/Program Manager maintains a strategic view over the set of projects and provides the framework for implementing business initiatives while applying project management principles, practices, and techniques. They are a recognized industry expert who mentors and coaches the project management team on continued application of project management best practices. They are responsible for applying professional principles, practices, and techniques to mentor and coach project and associate project managers, and lead program and project teams. This position is primarily responsible for the management of programs that deliver DPECP Technology services to the organization. They have ultimate responsibility for all assigned projects to the program and manages customer satisfaction, definition, planning, monitoring, and others aspects of the program.

Responsibilities:

* Provides thought leadership and process expertise on project and program management
* Identifies, plans, and coordinates a set of related projects within a program, to manage their interdependencies in support of specific business strategies
* Develops and implements long-term goals and objectives to achieve the successful outcome of the program
* Participates in the annual budgeting and operating plan to support the program
* Successfully assesses program and project risks and formulates mitigation plans, successfully develops and updates project budgets as required, and delivers successful programs and projects in a timely and cost-efficient manner as shown by project statistics
* Leads and directs high-priority matrix projects, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams
* Identifies and evaluates the risks associated with program activities and takes appropriate action to mitigate the risks
* Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated; reevaluates current resources to determine project resource surplus and shortfalls
* Ensures adherence to quality standards and reviews deliverables
* Tracks progress and reviews program and project activities to make certain deadlines are met appropriately
* Ensures all program stakeholders receive orientation and appropriate training in accordance with organizational standards
* Communicates with clients and other stakeholders to gain support for the program or specific projects, and to solicit input to improve the program
* Works collaboratively with development staff and support staff to maintain thorough knowledge of capabilities, and to ensure precise communications between project teams and stakeholders
* Creates program presentations and reports for executive leadership, program sponsors and stakeholders
* Supports CPO Program/Project Management Office initiatives

Basic Qualifications:

* Four-year college degree in Information Technology, Business or related field
* 10+ years of project/program management experience (such as: Project Lead, SCRUM Master, Agile Coach) working with technical teams developing enterprise class solutions
* 4+ years of Technical Project Management experience in a related industry
* Hands-on experience with practices such as Agile, Lean, Kanban, Waterfall as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery
* Deep understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
* Significant experience in coaching and mentoring teams on project management practices including Agile, Lean, Kanban, Waterfall
* Excellent ability to understand architectural and technical aspects of projects
* Excellent organizational, communication (written and verbal) and time management skills with attention to detail
* Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki
* Experience with budget tracking and complex cost-benefit analysis
* Experience managing and prioritizing projects within the program and working seamlessly with various stakeholders in a matrix organization
* Experience in leading, supporting, and working with matrix project teams
* Experience working in a team-oriented, collaborative environment

Preferred Qualifications:

* Technical project management experience in Workforce Management or a related field
* Project Management Professional (PMP) Certification
* Experience in supporting travel trade, hospitality, and/or large scale businesses and logistics systems
* Agile Certifications ie CSM; ACP; CPO; SAFe; LeSS

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disneys iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disneys global consumer products operations include the worlds leading licensing business across toys, apparel, home goods, digital games and apps; the worlds largest childrens publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.