Coord, Patient Care - I- Santa Ana, CA req63300
Posted on: 20 Mar 2021
Santa Ana, CA
Job Description
Job Description
Coord, Patient Care - I- Santa Ana, California - Monday to Friday (Rotational Saturday)
Job Summary:
Under general direction of the Patient Care Supervisor and Lead performs routine phone calls and data entry that are necessary for appointment scheduling and performs customer service-related duties as assigned.
Responsibilities and Duties:
1. Manage a substantial amount of inbound and outbound calls daily.
2. Develop open and effective channels of communication with each provider and member.
3. Ability to adhere to written scripts.
4. Possess excellent listening and oral communication skills.
5. Schedule telephonic calls following preapproved scripts and guidelines provided.
6. File documents and records and maintain a tracking system for quick data retrieval
7. Set appointment following instructions provided by Physicians and Contracted Health Plans.
8. Maintain and update records as to the status of phone calls with patients.
9. Follow up with Physicians and other medical professionals.
10. Perform related duties as required.
11. Respond to e-mails, IMs and Voice mail promptly and professionally.
12. Take appropriate action to ensure compliance company policy and procedures, standards of conduct, and with state and federal rules, regulations and laws.
13. May be assigned special projects or other assignments and work tasks to assist the Department Lead, Manager/Supervisor in the operation of the department.
Knowledge of:
Office procedures, methods, and equipment, including computers and applicable software applications, such as word processing, spreadsheets, and databases.
Functions, policies, and procedures of relevant departments and/or operations.
Professional writing techniques.
Skill and Ability to:
Must demonstrate ability to follow a written script
Strong communication and organization skills required
Must be detail oriented & ability to multi-task
Must be Computer literate in Microsoft Office
Plan, organize, prioritize, and perform duties as assigned with minimal supervision.
Operate standard office equipment, a personal computer, and relevant software in a PC environment.
Interpret and apply department policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Research and compile information.
Maintain extensive records.
Establish and maintain effective working relationships with the public and all levels of staff and management.
Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.
Prepare clear, concise and comprehensive summary reports and written materials.
Training and Experience:
Minimum 1 year of experience in a customer service role; preferably an outbound call center
Licenses and Certificates:
High School Diploma
Physical Requirements and Working Conditions:
Requires vision (which may be corrected) to read small print.
Requires mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.
Performs lifting, pushing and/or pulling which does not exceed 25 pounds and is an infrequent aspect of the job.
Subject to inside environmental conditions.
May be required to work at a video display terminal for prolonged periods.
MedXM offers its qualified employees the following benefits:
Medical, Dental & 401k
Competitive pay
Excellent Bonus Structure
Paid Time Off
Company training
Accelerated career advancement
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
