Job Description

CREATIVITY IS OUR SUPERPOWER. Its our heritage and its also our future. Because we dont just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heardwhen everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

The Sourcing Management Office (SMO) is responsible for vendor relationship management, performance management, and for the effective Governance and management for Mattels service providers supporting Global Technology Organization (GTO). The Sourcing Management Office (SMO) is the primary liaison between IT & managed service providers to ensure Mattel gets value from the strategic service provider engagements within GTO. It aims to continuously drive and improve productivity, reduce costs and drive higher quality, leveraging provider capabilities and Centers of Excellence (CoEs) as well as industry best practices.

The Vendor Relationship Manager (VRM) is the primary liaison that builds and preserves trusting relationships between key GTO stakeholders and the managed services providers, driving both sides to embrace and live the One Team principles. The VRM should be an excellent communicator, able to work with GTO Executives and Portfolio Leads and build rapport with Service Providers and other 3rd Party vendors. The VRM should also be a strategic thinker with an analytical mind and strong problem-solving skills. S/he must develop and maintain high performing, long-term win-win relationships with professional services suppliers.

What Your Impact Will Be:

* Understanding GTO needs from our Service Providers and develop plans to address them
* Identify the key stakeholders in both GTO and the Service Provider engagement team and cultivate trusting relationships to understand needs and issues
* Cultivating strategic sourcing partnerships based on trust and collaboration and driving a culture of open and honest communication following One Team principles
* Running a multi-level governance strategy for Mattels primary IT professional services suppliers that encompasses all aspects of delivery and leverages cross-functional teams
* Providing performance management of Mattels primary IT professional services suppliers (against contractual obligations), including oversight, service level management and dispute resolution
* Developing, advocating for and monitoring engagement models between supplier and IT teams to ensure best practice for Services Provider engagement, harvest and distribute new innovation across IT and correct ineffective behavior,

* Partnering with GTO teams on solution analysis, cost-benefit analysis, risk assessment, performance challenges and effective issue resolution

* Identify potential relationship risk areas, and, develop, execute and monitor mitigation plan.

* Reviewing and revising Contracts, SLAs, Change Orders, and SOWs with partners to optimize benefits and minimize risks

* Performing financial analysis of supplier data, organizational spend, project data, and KPIs to assess health of the relationship, identify savings and opportunities to improve deal performance

What Were Looking For:

* Experience: 10+ years of IT and technology experience including a minimum of 5 years of IT leadership experience in areas of responsibility and in similar roles within a comparably sized company.
* Experience: 5+ years of IT vendor management, specifically with sourcing vendor management
* Proven data literacy the ability to describe business use cases/outcomes, management concepts and analytical approaches/options. The ability to translate among the languages used by executive, business, IT and other stakeholders.
* Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments.
* Excellent business acumen and interpersonal skills; able to work across business lines at senior levels to influence, instill confidence and effect change to achieve common goals and demonstrate the business value of IT
* Background in Infrastructure or Operations is a big plus
* Experience in service level management and/or process excellence is a plus
* IT budgeting and financial management for department
* Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
* Ability to work well with all levels of the organization
* Ability to make decisions and recommendations on complex issues and present to Sr. Management
* Excellent communication & presentation skills, both written and spoken.
* Good time management and organizational skills - ability to manage multiple tasks and assignments concurrently
* Experience managing relationships and resolving conflict
* Knowledge of Service Provider contracting practices
* Problem-solving attitude
* Aptitude for fostering positive relationships
* Customer-oriented mindset

What Its Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

* We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
* We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
* We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.