Business Ops Manager I (AD0033) LEC - SALES
Posted on: 20 Mar 2021
Phoenix, AZ
Job Description
Here at Chase, we focus on our customers first and foremost. Our employees are initiators, collaborators, and results-oriented individuals. They have a knack for looking at the details, and finding solutions to everyday challenges. As a Chase employee, youll be part of a company that makes a real difference every day for our customers, our communities, and ourselves. We focus on customers best interests and strive to exceed expectations by listening to and anticipating their needs. Our employees are empowered to put our customers at the center of all we do, focus on doing whats right, and create solutions that make their lives better.
As a Business Operations Manager I within Chase Auto, you will oversee a team of specialists that will assist our customers and dealer partners with their lease-end inquiries. You'll compile and analyze statistical data relative to department metrics, review customer recorded interactions and provide feedback to staff, provide advice and answer questions concerning lease-end activities not limited to dealer payoffs, title inquiries, and general lease-end questions.
It will be your responsibility to advise your staff of any change in policy or procedures, to allocate resources, plan work schedule, and assign work. You'll train new staff members on the lease-end process, quality expectations and support of manufacturing relationships, as well as conduct performance reviews and make recommendations regarding possible corrective action. The Manager must be able to work closely with quality management team, holding monthly call calibrations and incorporate new quality initiatives into existing process.
Must thrive in a consistently changing environment, have pro-active traits, desire to lead, think out-of-the-box and have focus on the big picture. The successful candidate should be able to coach and motivate, while inspiring a group to exceed all performance and service goals. Must be flexible and team orientated. You will be responsible for the execution of lease-end strategies to meet or exceed quality expectations and provide excellent customer service. Ability and willingness to participate in assigned project and comprehensively report progress to management.
Qualifications: Internal
* Two years experience in remarketing, customer service, collections, or in a managerial role; supervision of 10-15 agents is preferred
* Proven leadership ability required to include the ability to coach and develop others to meet goals
* Excellent interpersonal, communication, and negotiating skills as well as a high degree of professionalism
* Strong analytical and problem-solving ability
* Excellent organizational skills, especially in maintaining records and statistics
* Experience within Chase Auto strongly desired
* Thorough knowledge of all aspects of leases and the lease-end process and systems (such as iCAF) strongly desired
* Proficient PC skills with knowledge of Microsoft Windows, Word, and Excel is preferred
* Bachelors degree preferred, but not required
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
