Job Description

Requisition Number: 80625

Position Overview

The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, invoicing, assisting with RFP production, shipping, receiving, and/or other warehouse & administrative tasks.

What youll do at Insight

Invoicing

* Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
* Manage all aspects of assigned vendors, back-orders, ETAs.
* Work with vendors and Field Service, RTV department on problem warranty claims.
* Work with vendors in acquiring RMAs for damaged, unused product.
* Work with finance to resolve any vendor issues, as necessary.
* Handle/track warranty claims.
* Responsible for invoice client SLA adherence

Team Mailbox Management

* Manage team mailbox, ensuring emails are addressed throughout the day.
* Address any issues that are submitted.
* Answer questions internal & external re: processes, procedures, inbound/outbound shipments

Production

* Identifying Billing and Inventory discrepancies
* Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
* Responsible for maintaining accurate costing, classification, and status of assigned products.
* Work with internal personnel on problems relating to parts ordering information.

Shipping/Receiving.

* Reconcile contents of shipment compared to shipping documents while noting any discrepancies or damage. Operate computer terminal to enter receipts and printer to print labels. Accurately mark the correct number on product, and correctly label products.
* Responsible for receiving and processing electronic and paper Invoice media
* Filing
* Excellent organizational skills required to maintain internal/external reporting of assets.
* Ability to adapt in a fast-paced environment with a focus on attention to detail.
* Clear communication skills required to deliver client facing messages verbally and in writing.
* Other duties as assigned.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Columbus || Ohio (US-OH) || United States (US) || None || None || US - Columbus, OH ||