Job Description

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution.

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

* Medical, dental, and vision insurance, available on first working day
* 401(k), eligibility after 30 days of employment
* Employee stock purchase plan
* Tuition reimbursement
* Development opportunities to grow your career with a global company

Job Summary

Supports the Client Engagement Center (CEC) and customer experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, usage, backorder mgt, and credits) on the CEC team as needed and as instructed. Acts as primary customer point of contact in a manner that maximizes customer satisfaction.

Core Responsibilities

* Provides superior service to client resulting in high rate of first contact resolution.
* Follows up on all outstanding tasks to ensure completion and provides updates to customer as needed.
* Proactively communicates surfaced issues to the Customer in order to address and resolve as quickly as possible.
* Accurately records reports of shipping discrepancies, customer requests for return and receipt of unsalable products and opens case in CRM tool; effectively communicates O & M return policy to customers and ensures that customer understands the policy.
* Processes credits, reships and returns and obtains Certificate-of-Destruction for items not returned.

Qualifying Experience

* A high school diploma required; college degree preferred
* Two or more years of customer service experience required; knowledge of Health Care industry a plus.
* Proficient in Microsoft Office Suite; experience in Salesforce, preferred
* Strong attention to detail
* Communicates effectively, both verbally and in writing
* Excellent analytical skills

Ability to handle multiple, concurrent tasks under minimum supervision

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.