Job Description

Xtend Healthcare, a Navient company, has immediate openings for work-from-home, part-time TEMPORARY Provider Call Center Representatives. Pay is $18/hour.
PART-TIME SCHEDULE:
SAT AND SUN: 7:45 a.m. 3:15 p.m

SAT AND SUN: 10:45 - 8:15
This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.

This temporary position is not eligible for benefits.

Qualified applicants must have at least 1 year of experience working in hospitals, clinics, medical insurance company or other healthcare professions in order to be considered for this opportunity. This role is responsible for handling inbound and outbound calls from COVID-19 vaccination providers. This is a separate queue designed to meet the distinct needs of this group. Representatives will answer questions from provider sites relating to vaccine delivery (including but not limited to operations, cold chain management, wastage, etc.) Xtend Healthcare will hire and supervise a team working remotely to support this specialized group of callers.

The Provider Call Center Representative is responsible for assisting with inbound calls to answer questions from provider sites relating to vaccine delivery. Answer questions on accessing/using the New Jersey Immunization Information System (NJIIS). Provide COVID-19 NJIIS training support. Provide support for State-provided online vaccination registration system. Provide user training and provision on the State provided online vaccination registration systems outbound calls. Reminders and/or troubleshooting related to reporting COVID-19 doses administered data to NJIIS in a timely manner. Make call backs requested by the provider. Make call backs to the provider related to ongoing issues requiring follow-up and resolution. Calls to users related to training and/or user provisioning for NJIIS or JN Vaccine Scheduling System. The individual will serve a vital role in controlling the spread of the virus during the pandemic. Valuable, paid training will be provided to ensure the representative has the tools and skills they need to assist with the public health response. The duration of this temporary role is up to 6 months. Actual duration will be dependent on business need.

MINIMUM REQUIREMENTS:

High school diploma

Experience in handling customers with professionalism, diplomacy and consideration for the customers concerns (additional equivalent education above the required minimum may substitute for the required level of experience

Must have at least 1 year of experience working in hospitals, clinics, medical insurance company or other healthcare professions.
Communication Skills

Exceptional active listening skills

Ability to demonstrate empathy for those affected by COVID-19

Excellent verbal and written communication skills

Willingness to ask questions, troubleshoot problems, and escalate issues when necessary

Technical Skills

Excellent computer and internet navigation skills

Proficient typing and data entry skills

Ability to relay and capture information accurately
Problem Solving

Ability to think critically

Effective decision-making skills

Routinely exhibits sound judgement

Self-Management Skills

Efficient time management skills

Fast learner with the ability to maintain an in-depth understanding of the training curriculum

Ability to work in an environment where strict adherence to policies and procedures is required

Always strive to establish professional rapport with clients and organizations
HOME OFFICE / COMPUTER / INTERNET REQUIREMENTS:

A private workspace or home office free from distraction

Access to laptop or desktop with Microsoft Windows 10 Operating System with S Mode disabled; with a minimum of 5GB of available disk space and at least 4 GB of RAM. (The desktop/laptop cannot be more than 3 years old); or a Mac computer

If using a Mac, it must be a 64-bit Intel based Mac running macOS 10.15 Catalina or newer version.

Anti-virus software (this is free and available on the internet)

Reliable, high speed internet (minimum 10MB download and upload speed); such as Cable or Fiber. (DSL and Satellite are not supported)

Access to landline or cell phone

You must have a smart phone or tablet that has the ability to download and run the Microsoft Authenticator App. Please note: a Chromebook or tablet can be used to download this App, however they are NOT compatible with the systems you will work from and therefore cannot serve as your work computer. (Microsoft Authenticator App may be downloaded to a smart phone that is using the most recent operating system. For Apple users, this app can be found in the App store. For Android users, this app can be found in the Play store.)
PREFERRED QUALIFICATIONS:

Experience addressing the questions and concerns of patients or clients

Some College in a health-related field (i.e., public health, nursing, psychology, social work, counselling, or another field of allied health)

Work or volunteer experience in public health or a health-related field

Experience with conducting health-related interviews

Experience with data entry

Prior experience in a high-volume call center