Job Description

DESCRIPTION

If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.

Who are we?
Its no secret that Amazon relies on its technology to deliver millions of packages every day to its customers on time, with low cost. We, the Delivery Technology organization, build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. We are a fast growing business and our journey has just started. Our team is changing the way we interact with customers around the globe by building a new, emerging business within Amazon Transportation to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry. Our vision is to invent new retailer and customer experiences with our partners that challenge the status quo.

Who were seeking?
We are seeking a Senior Product Manager-Technical to innovate and differentiate the post-purchase customer and retailer experiences. You'll be accountable for the design, strategy, and implementation of customer and retailer experiences. This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make the post-purchase customer experience across online retail seamless and delightful.

The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.

The roles key responsibilities will include:
Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities
Working directly with engineering to build exceptional products
Partnering with other teams across Transportation to identify and influence development of new products and services
Understanding customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment
Interacting with stakeholders at multiple levels and in multiple locations, and working with business, operations, tech and BI teams to define and deliver solutions
Anticipating bottlenecks, providing escalation management, anticipating and making trade-offs, and balancing business needs versus technical or operational constraints
Collaborating with global stakeholders in other regions to define requirements that support international use cases
Defining user stories and product requirements; while contributing to the technical design of new product features

BASIC QUALIFICATIONS

Bachelors degree (technical major preferred)
5+ years of relevant experience in technology or product management
Experience delivering software features and applications

PREFERRED QUALIFICATIONS

MBA or Advanced Technical Degree
Experience delivering software using an agile development process
Outstanding interpersonal skills - decisive, action-oriented, and able to motivate and inspire others
Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities
Excellent communication skills, both written and verbal
Strong analytic approach and bias for data-based judgment
Experience leveraging customer insights to drive product decisions
Strong track record of delivering technical products and services at a global scale
Demonstrated ability and willingness to operate autonomously, roll up sleeves, and execute to get the job done; general manager / owner mentality
Experience working with remote delivery teams
Proven track record of influencing global stakeholders and gaining alignment on product vision
Ability to navigate ambiguity

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.