Job Description

If you love to help people and deliver excellent customer service, join our dedicated call center team in helping patients get the medication that they need!

What you will be doing

The Customer Care Representative responds to customer inquiries and requests. Our representatives drive program engagement and customer satisfaction by providing a positive customer service experience, which includes, first call resolution, problem solving and responding to customer needs professionally.

As a Customer Care Representative, a typical day might include:

* Responding to general inquires and requests through incoming customer calls, emails and faxes.
* Maintaining performance standards by utilizing defined Service Level Agreements.
* Investigating customer issues in a professional and timely manner.
* Ensuring that every customer interaction is in alignment with the AmerisourceBergen corporate values.
* Dealing with adhoc changes and difficult queries in a patient and professional manner.
* Maintaining strong product knowledge for clients assigned within the POD.
* Complying with all appropriate policies, procedures, safety rules and regulations.

What your background should look like (minimum qualifications)

* Two-year associates degree program, technical vocational training or equivalent combination of experience and education.

* Ability to communicate effectively both orally and in writing.

* Ability to prioritize work load and consistently meet deadlines.

* Ability to handle multiple tasks simultaneously with solid time management skills.

* Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.

* Ability to handle escalated issues by proactively evaluating and recommending solutions to Customer challenges.
What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

* Healthcare for associates and eligible dependents, same-sex and domestic partners
* Paid time off, including vacations and holidays
* Paid volunteer time off
* Life insurance and disability protection
* Pet insurance
* Employee Stock Purchase Program
* Retirement benefits and more

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

About AmerisourceBergen

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world%27s largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.