Job Description

Description

The Business Analyst Specialist is responsible for production support for the Integrated Channel Services (ICS) team, focusing on monitoring key business processes, providing level one support to research and remediate issues, and acting as a liaison with key with business partners. Candidates should have experience developing relationships with internal business partners, working well under tight deadlines, bringing clarity to ambiguous situations, and dealing with shifting/competing priorities. A successful applicant will enjoy the challenge of each day bringing on a different problem to solve.

Key Deliverables

* Monitors key production processes, ensuring payment files are processed accurately and timely
* Performs Level 1 support functions, researching and remediating issues where necessary
* Coordinates engagement of Level 2 resources and other key partners, owning the issue through final resolution
* Acts as a liaison with key operations, product, technology, and client services contacts
* Participates in key projects and initiatives, ensuring seamless BAU handover
* Maintains procedures and process maps for key functions across the department

Qualifications

* 3-5 years relevant business experience
* Technical skills with data wrangling, data cleansing, relational databases, etc
* Excellent written and verbal communication skills
* Ability to build deep relationships with business partners
* Ability to recognize and resolve roadblocks/obstacles
* Desire to learn new things every day and challenge the status quo
* Experience with key payment processes such as ACH, Wire, Lockbox, etc
* Experience with EDI, including data mapping and file processing, preferred

Hours and Work Schedule

Hours per Week: 40

Work Schedule: 8:30 - 5pm

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.