Market Analytics Specialist
Posted on: 17 Mar 2021
Spokane, WA
Job Description
The Market Analytics Specialist engages with clients, internal partners and 3rd party vendors to resolve utility discrepancies and reporting, while maximizing savings opportunities for clients.
Function
Resolve all bill and account edits.
Identify and resolve pre-identified unusual cost and consumption patterns, discrepancies and determine savings opportunities through working edits.
Resolve data discrepencies and monitor all cost and consumption reporting.
Analyze daily utility bills using a firm understanding of client industry, weather related usage patterns, market related changes and our internal audit process.
Coordinate and negotiate with utility personnel as needed to resolve metering, billing and rate schedule issues.
Respond to client requests in a timely manner.
Ensure summary bills are resolved and balanced for consolidations.
Complete any necessary payment research to ensure client accounts remain current and services remain on. Includes working with accounting, pcard, EFT, and internal team members.
Answer incoming calls from utilities, clients and vendors.
Support and maintain team metrics given by supervisor/manager by assisting in resolution of team issues such as shut-offs, increase in late fees or service failures as needed.
Ensure that follow-up, email, and correspondence are completed in a timely manner.
Data entry of on-going, resource and history bills as needed
Perform other duties as assigned.
Do you tick all the boxes?
We are looking for talented and motivated people to create the future of sustainability transition. Join a rewarding and flexible work environment that encourages innovation and creativity and help us meet the energy challenges of today and tomorrow.
Requires a high school diploma or its equivalent.
Requires two years of clerical and/or customer related work experience.
Other combinations of experience/education may be considered.
Ability to understand cost consumption reporting capabilities and platforms.
Ability to demonstrate mathematical and analytical aptitude.
Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
Demonstrated professional oral and written communication skills.
Must be a team player, detail oriented, dependable and adaptable.
Must be flexible with schedule and available for overtime work as needed.
Participates and promotes process improvement to ensure we are effectively serving our clients.
Basic understanding of ENGIE Impact services and offerings.
Ability to problem solve and perform root cause analysis.
Must be able to adapt to change easily.
ENGIE
Houston, TX
ENGIE North America offers a range of capabilities in the United States and Canada to help customers decarbonize, decentralize, and digitalize their operations. These include comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense; clean power generation; energy storage; and retail energy supply that includes renewable, demand response, and on-bill financing options. Nearly 100 percent of the company’s power generation portfolio is low carbon or renewable. In 2018, ENGIE recorded €60.6 billion in global revenues ($71.3 billion USD). More than 6,000 employees work in the region, and Houston serves as corporate headquarters. About the businesses:
Retail Electricity
ENGIE is one of the largest non-residential retail electricity suppliers in the United States and currently serves commercial, industrial, and institutional customers in 14 markets. Supplying energy to nearly 50 percent of Fortune 100 companies, ENGIE serves over 89,000 accounts, with an estimated peak load totaling nearly 13,000 MW. The company also offers electricity service to residential and small business customers in 12 U.S. markets under the brand Think Energy®.
Energy Services
Through the integrated facility management and commitment to energy performance improvement of customer facilities, ENGIE offers integrated management solutions—including on-site solar, battery and cogeneration design and installation—that enable clients to focus on their business. The company is a recognized leader in the operation and maintenance of infrastructure including airports, office buildings and industrial sites, as well as a wide range of technical infrastructure. In managing energy expenses and usage, ENGIE has identified more than $4.1 billion in savings for multi-site clients over the last three years and, in working with utilities, delivered nearly $15.4 billion in energy savings for consumers in the last 12 years.
Power Generation
In the United States and Canada, ENGIE owns and/or operates cogeneration, steam, and chilled water facilities, including more than 1,000 MW in the portfolio produced by combined heat and power (CHP) units located within commercial or industrial facilities and using waste heat from an onsite generation system to provide for heating and chilling needs. The North America renewables portfolio consists of wind, solar, and biomass/biogas assets, with a capacity of more than 1,200 MW in operation and another 2,300 MW under construction.
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IndustryEnergy/Utilities
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No. of Employees6000+
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Website
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Jobs Posted196
