Job Description

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What youll do

* Collaborate with business and functional partners, and, technology leadership in defining features backlog and specifying requirements. Guide technology discussion and strategy in line with business needs, identifying gaps, and defining technology roadmaps.
* Working with Product Manager, facilitate convergence of functional and technical knowledge to help guide/scope product requirements to ensure target solution is meeting customer requirements.
* Evaluate and provide feedback to technical de-risking and development relevant to new products under development.
* Working in conjunction with the Product Manager, Custom Consumables Team, and the customer, own the custom single-use development workstream by driving requirements and overseeing the workflow through to product registration.
* Work with globally located technical teams, often comprising of members of separate organizations, to coordinate and drive product care initiatives (FMI, ISI, complaint investigations, etc.).
* Drive customer complaints to closure within agreed upon Quality metrics (i.e.: P95). Track investigation outcomes and customer satisfaction levels through established metrics against service level. Systemic issues identified and brought to Project Committee (PCCGT) for funding and resource.
* Collaborate with Product Management team to acquire voice of customer (VOC) to develop product concepts for applications and workflows in relevant market space. Conduct/Support external customer evaluations to gain customer insight and test value of features and/or product.
* Provide application method training to field application team and actively engage in customer support including troubleshooting and issue mitigations.
* Create/provide learning development and sales training. Content could be both internally and externally focused.

Who you are

* Bachelor's Degree in business, marketing, biology, engineering, or other relevant fields.
* A minimum of 5 years experience in product management, marketing, product development, commercial, R&D, or related fields.
* Strong business and technical acumen with a proven ability to manage cross functional, cross geographical teams.
* Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
* Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
* Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates meaningful strategies and operational plans.
* Change oriented actively generates process improvements, champions and motivates change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

When you join us, youll also be joining Danahers global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.

If youve ever wondered whats within you, theres no better time to find out.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.