Job Description

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)

Responsible for the leadership, coaching and training of assigned team within the Call Center.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

* Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
* Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
* Through genuine and positive communication, makes each customer feel informed, understood, and special.
* An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
* Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
* Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
* Adherence to standards of business conduct and compliance.
* Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
* Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
* Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
* Creates a work environment in which people are able to perform to the best of their abilities.
* Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
* Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
* Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
* Creates a work environment in which people are able to perform to the best of their abilities.

Working Conditions:
Non-Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).

Working Relationships:
Will interact with all employees of the Operations department on a regular basis as well as other cross-functional team-members at the Administrative Offices. Will also interact with members of the Senior and Executive Leadership teams.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications:

* Leadership experience preferred
* 1-3 years of customer service-related experience required preferably within a call center environment
* Skill in developing and maintaining effective relationships with team,patients, other members of the corporation, insurance companies, etc.
* Respect the need of confidentiality when dealing with sensitive information.
* Must be able to work independently, and communicate using appropriate grammar, vocabulary, and word usage.
* Demonstrate flexibility to meet the needs of the department in regards to changes in work volume, scheduling, etc.
* Must be able to accurately and effectively utilize applicable billing software/programs/processes in order to resolve complex billing and patient issues in a timely manner.
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary/hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Customer Service, Call Center, Team Lead, MedExpress