Job Description

We are looking for a seasoned Communications Director to lead our Business communications strategy focused on commerce and customer service. WhatsApp is already relied upon by millions of micro and small businesses globally and is fast becoming the preferred way for larger organisations to help customers via the WhatsApp Business API. We are looking to make messaging the best way to communicate with a business and this role is essential to achieving that goal.
Candidates must be clear thinkers, creative, and bring a passion for the role WhatsApp can play in transforming businesses to deliver a great experience for people around the world. Having a knowledge of the global payments industry, sales, and online advertising is also necessary, given the attendant functions within our company. This candidate will take a central role working with executives, product, and marketing teams and frequently engage with leaders of our growing partner ecosystem.

Business Communications Director, WhatsApp Responsibilities

* Directly responsible for proactive campaign planning working with partners in the product and marketing teams

* Build and maintain meaningful relationships with reporters as well as other external stakeholders that focus on business technology

* Develop our narrative for partners using the WhatsApp Business API

* Craft communications strategies and plans to support business objectives with measurable results

* Produce briefing documents, presentations and speeches/remarks as needed for external events

* Build and maintain strong relationships with cross-functional teams across Facebook, Messenger, and Instagram

* Manage agencies to support day-to-day and broader campaign efforts

Minimum Qualifications

* Bachelor's degree

* 15+ years of communications experience, including a proven track record of working with the media

* Experience working autonomously and as part of a cross-functional global team

* Experience managing multiple projects simultaneously

* Experience being responsive to needs of a global team

* Experience working with executives and/or public figures

* Established record of trust working with media and partners

Preferred Qualifications

* Advanced Degree

* Agency and In-house Experience

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.