RRD
Posted on: 16 Mar 2021
Westlake, OH
Job Description
The Recruiting Coordinator will manage recruiting and variety of clients providing user research and market research as needed by the Customer Experience team. The candidate must be detail oriented and have a passion for the field of usability and research, and possess customer empathy with a drive to create outstanding customer experiences.
Required Skills
* Help RRD Customer Experience/Opinion Centers meet or exceed client expectations through effective delivery of customer experience projects
* Recruiting Management, being of primary focus:
* Manages recruiting for designated projects (session schedule, tally, updates, comps, etc.)
* Finds and manages dry run participants for studies
* Manages backups for each project
* Deals with technical issues of the study
* Manages recruiting database
* Creating specific sample for the recruiting team for each specific project
* Adding new participants to the database/Removing participants as needed
* Updating the database with participant information after each study
* Other Duties As Follows:
* Manage phone room projects as needed. Helping to set up and monitor through completion of the recruiting effort.
* Recruit when needed to meet project deadlines
* Compose and mail confirmation letters to participants
* Possibly, as assigned:
* Proofreading research reports
* Helping with customer surveys
* Other, as assigned
* Be able to clearly articulate RRD's key differentiators as it relates to user-centered design and customer experience and explain our approach
* Become knowledgeable with the breadth and depth of RRD solutions
* Stay abreast of the latest technologies and market trends
* Evaluate and manage relationships with key research vendors
* Work effectively with project managers, account managers and project teams to produce deliverables with exceptional accuracy and quality on time and on budget
Required Experience
* Superior verbal, written, presentation, and interpersonal communication skills, demonstrated ability to motivate, support and understand different project teams; pleasant, professional demeanor
* 3-4 years of experience in the field of market and user research
* Bachelor's degree or equivalent in the area User Experience, HCI, Psychology, Marketing or a related field
* Experience within the natural sciences in any setting and/or Bachelor's degree in Chemistry or Biology is a plus
* Prior agency or consulting experience strongly preferred
* Passion and dedication to building better customer experiences
* Fit the RRD Marketing Solutions culture: honesty; hard work; team-focused
R.R. Donnelley
Chicago, IL
R.R. Donnelley & Sons Company, an integrated communications provider, enables organizations to create, manage, deliver, and optimize their multichannel marketing and business communications. It operates through Business Services and Marketing Solutions segments. The Business Services segment offers commercial printing products and branded materials, including manuals, publications, brochures, business cards, flyers, post cards, posters, and promotional items; and specialized transportation and distribution services.
It also provides customer billings, financial statements, healthcare communications, and insurance document statement printing services; distribution, shipping, healthcare, durable goods, promotional, and consumer product goods packaging labels; and packaging solutions, including rigid boxes and in-box print materials for clients in the consumer electronics, life sciences, cosmetics, and consumer packaged goods industries. In addition, this segment offers workflow design, assembly, configuration, kitting, and fulfillment services for clients in the consumer electronics, telecommunications, life sciences, cosmetics, education, and industrial industries.
Further, it provides invoices, order, and business forms that support the private and public sectors; and outsourcing services, such as creative services, research and analytics, financial management, and other services for legal providers, insurance, telecommunications, utilities, retail, and financial services companies. The Marketing Solutions segment offers direct marketing, such as audience segmentation, creative development, program testing, print production, postal optimization, and performance analytics for large-scale personalized direct mail programs; and in-store marketing, digital print, kitting, fulfillment, digital, and creative solutions and list services. It operates in the United States, Asia, Europe, and internationally. The company was founded in 1864 and is based in Chicago, Illinois.
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IndustryBusiness Services
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No. of Employees39,500
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Website
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Jobs Posted4448
