Job Description

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstroms Legendary Customer Service. Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

Candidates must reside within the state of Texas other restrictions may apply

Hours of Operation: Nordstrom Customer CARE operates 24 hours a day, 7 days a week

Multiple shifts (days/times) are available

5 days a week, 8-hour shifts (one weekend day, per week required)

Morning, Daytime, & Afternoon shift availability

Schedules will be available at time of offer

Start Dates: Multiple start dates beginning as early as mid-April 2021

Paid! Training:

Monday Friday 9:00AM CST 6:00PM CST for first 3 weeks in the role

Attendance at training is required and training times will align with shift schedules

Work from Home Subsidy! $50/month

Opportunity! Seasonal employees may have the opportunity to transition to long-term positions or qualify for additional seasonal opportunities based on performance and business need

A day in the life

Consistently deliver Nordstroms legendary customer service by supporting our customers via phone, chat and/or email

Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers

Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call

Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail

Engage and collaborate with team members virtually inclusive of team and recognition meetings
You own this if you have

Passion for providing excellent customer service

A talent for critical thinking and problem solving

The ability to multi-task at a high level and manage time effectively

Great verbal and written communication along with active listening skills

A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment

Strong professional and personal accountability both are critical to your success in a virtual environment

Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

The ability to work an 8-hour shift and set schedule, with required overtime as business needs require

A quiet, distraction free, secure home workspace

6+ months experience within a customer service facing environment required

The ability to obtain the following technical requirements prior to start date - which is a week prior to training

* Two (2) 19-inch or greater monitors with built in DVI and/or Display Port connections
* USB mouse and USB ergonomic keyboard
* Headset/Mic combination - USB connected - must be one of the following:
* Plantronics Audio 478 Stereo USB Headset
* Koss CS95
* Logitech H390
* Logitech H540
* Webcam must be the following: Logitech c920 HD pro
* Wired, high speed Internet (No Satellite Internet) High: Minimum download speed 15 MB and Minimum upload speed 2 MB/s
* Modem or Router w/ Ethernet Port Thin client must connect directly and will not support wireless internet connection (Wi-Fi)

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com//contact-us/privacy

2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.