Job Description

During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

JOB SUMMARY:

This position is part of the newly created delivery sub-team within Application Integration under Enterprise Technologies.

This position is responsible for technical and developer support of the centralized infrastructure technologies. Currently, the team supports AIA, Reactivity, Microsofts Content Management Server, and BEAs Aqua Logic BPM. In the future, it will support technologies in the SOA infrastructure, business rules engine and event engine spaces.

While this position isnt a development position, development and/or low-level technical experience is a necessary component of the qualifications because the technologies supported require a certain level of technical expertise. Interfacing with application development will be at a fairly low technical level as well. From time to time custom development might be necessary to bridge integration gaps between technologies or to develop value added maintenance utilities.

Essential Job Functions:

Centralized Administration Functions

* Performs administrative duties related to defining new clients and services for use through the appropriate infrastructure technologies (setting up or modifying an AIA service definition, for example).
* Performs new user setup duties

Application Development support

* Aids in troubleshooting issues with services in non-production environments
* Publishes services definitions to production in support of application developments move to production
* When necessary, recommends infrastructure configuration changes to support client and/or service needs
* Performs custom data mining to aid in correlating events and historic analysis
* Provides consulting, guidance and mentoring to application development teams where appropriate
* Communicates Application Integration strategies and vision to the application development team
* Works closely with the Application Integration architects and may even play role in PoCs to aid in transition from new technology selection to implementation and adoption
* Maintains best-practices, standards and procedures documentation

Production Support

* Participates in on-call rotation for production environment support
* Participates in bridge calls and other related troubleshooting exercises where a central infrastructure perspective is helpful in diagnosis of root cause even when root cause is presumed to be a non-central infrastructure issue.

Infrastructure Management

* Plans and applies technology upgrades
* Performs necessary capacity planning to ensure peak readiness
* Makes modifications to infrastructure deployment architecture where appropriate
* Maintains overall disaster recovery plans and participates in recovery drills
* Cross-trains in other related technologies

Development Projects

* Creates and maintains new technology implementation and adoption plans
* Where appropriate, custom development projects are performed to aid in integrating related infrastructure technologies
* Where appropriate, team may define necessary projects to refactor the infrastructure deployment architecture to meet new customer demands or aid in maintainability of the infrastructure environments
* Where appropriate, custom develop utilities that show ROI to our customers or aid in supporting the respective environments
* Where appropriate, infrastructure technologies may be ported to new underlying technologies (AIA moving to Linux, for example)

MINIMUM REQUIREMENTS:

* Bachelors degree Computer Technology or related area OR additional equivalent experience above the required minimum.
* 7 years overall IT experience OR additional equivalent education above the required minimum experience.
* 1 year of infrastructure or application support experience
* 3 years development experience in programming languages such as Java, .net, COBOL or equivalent experience in underlying technologies sufficient enough to support developers consuming the technologies
* Ability to organize and prioritize assigned tasks
* Possess strong oral and written communication skills
* Self-motivated with a high level of initiative
* A tolerance for change and desire to keep up with latest technology advancements
* Aptitude for picking up new skills in new technologies
* A willingness to be on-call
* This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S citizenship