Job Description

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues and are strong advocates for the Facebook community. Within Scaled Ops, we provide an objective and holistic understanding of business performance through the analysis of key performance metrics and connect the dots to enable core Scaled Ops teams make better decisions. If you like helping people, Global Operations is for you.

Global Operations is looking for a people manager to join the Scaled Ops Performance Management team. We are looking for someone with program management, data, and analytical chops who will lead and nurture a team of data analysts and program managers while helping build and drive strategic priorities for the team. Successful candidates for this role will thrive working in a fast-paced, dynamic online operations environment while influencing and partnering with teams across Global Operations.

Manager, Performance Management - Global Operations Responsibilities

* Manage a team skilled in data analysis and program management, providing mentorship, guidance, and career development while enabling deeper, more scalable solutions.

* Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.

* Utilize deep ecosystem and industry knowledge while serving as a strong cross functional leader.

* Influence and shape functional strategy within team and with leadership.

* Leverage domain expertise to improve the effectiveness and quality of Scaled Ops metrics and processes.

* Take a hands on approach to drive actionable goals, program management, strategic/operational improvement initiatives, as well as be able to conduct data analytics work as needed.

Minimum Qualifications

* 6+ years of experience in consulting, strategy, analytics or equivalent program management experience

* 2+ years of direct people management experience

* Experience leveraging knowledge and influencing across multiple programs and stakeholders, including executive leadership

* Experience in articulating a problem statement, formulating a hypothesis, and engaging with diverse cross-functional teams to drive solutions

* Communications savvy - experience preparing and leading presentations to both peers and executive leadership

* Experience driving strategic as well as operational projects with both operations and data/analytics stakeholders

* Experience using quantitative approaches to deliver business insights and drive change

Preferred Qualifications

* Experience with SQL, data analysis, visualization tools (e.g. Tableau), or programming languages such as Python

* Experience in operational analytics, operational excellence, and process improvement methodologies such as lean and six sigma

* Experience thriving, and driving change, in a dynamic and fast-paced operational environment

* Experience in an operations environment

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.