Supv, Patient Care Call Center- Oklahoma City, OK req62086
Posted on: 15 Mar 2021
Oklahoma City, Oklahoma
Job Description
Job Description
Supv, Patient Care Call Center- Oklahoma City, Oklahoma - MON-FRI 9am to 6pm CT
Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Client Service is something we take pride in making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and thats why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.
Job Summary:
Under general direction of the Call Center Manager, performs routine phone calls and data entry that are necessary for appointment scheduling, assists employees with training, new hire selection and disciplinary actions. Performs customer service-related duties as needed.
Essential Job Duties:
The following tasks are essential for this position. Incumbents in this classification may not perform all of these tasks, or may perform similar related tasks not listed here.
Supervises Customer Service Center department.
Reviews routine tracking lists of all outgoing phone calls made.
Oversees CSC department calls to insure Customer Service Representatives follow pre-approved scripts and guidelines provided.
Oversees CSRs to make sure they are following instructions provided by Medical Providers and contracted health plans.
Files documents and maintains a tracking system for quick data retrieval.
Provides departmental administrative support services as needed, including answering phone calls and assisting where needed.
Follows up with Medical Providers and other medical professionals regarding appointments and other information as needed.
Makes recommendations for process improvement.
Performs related duties as required.
Take appropriate action to ensure compliance is maintained to company policy and procedures, standards of conduct, and with state, and federal rules, regulations and laws.
Responsible for recording and calculating bonuses for CSC teams on weekly basis
Continually assists in the training and interviewing process for new CSRs.
Relieves/assists in the Team Lead responsibilities as needed and when requested will arrange travel for Medical Providers.
Knowledge of:
Office procedures, methods, and equipment, including computers and applicable software applications, such as; word processing, spreadsheets, and databases.
Functions, policies, and procedures of relevant departments and/or operations.
Professional communication and writing techniques.
Skill and Ability to:
Plan, organize, prioritize, and perform duties as assigned with minimal supervision.
Operate standard office equipment, a personal computer, and relevant software in a Mac environment.
Interpret and apply department policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Research and compile information.
Maintain extensive records.
Establish and maintain effective working relationships with the public and all levels of staff and management.
Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.
Prepare clear, concise and comprehensive summary reports and written materials.
Training and Experience:
2 years of supervisory/management experience.
Experience in working in an outbound call center helpful
Licenses and Certificates:
High School Diploma acceptable, some college course work helpful
Physical Requirements and Working Conditions:
Requires vision (which may be corrected) to read small print.
Requires mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.
Performs lifting, pushing and/or pulling which does not exceed 25 pounds and is an infrequent aspect of the job.
Subject to inside environmental conditions.
May be required to work at a video display terminal for prolonged periods.
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
