Rep Client Service I- Lees Summit, MO req62444
Posted on: 15 Mar 2021
Lee'South Summit, MO
Job Description
Job Description
Rep Client Service I- Lees Summit, Missouri - Monday-Friday
Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Client Service is something we take pride in making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and thats why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.
Basic Purpose:
Work in a fast paced environment responding to inbound and outbound activities using multiple modes of communication. Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes. Follow-up with clients on issues that cannot be resolved immediately.
Provide best in class first line contact to participants and clients of Quest Diagnostics
Duties and Responsibilities:
Customer service focus with a professional attitude and excellent listening skills
Excellent verbal and written communication skills
Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations
Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication
Following acceptable department process deliver appropriate response to inbound and outbound tasks
Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all times
Attentive to detail with the ability to read and follow standard operating procedures and departmental processes
Ability to follow directions and take instruction from others
Report client concerns using established protocols
Escalate issues as appropriate using established protocols
Identify and escalate priority issues through proper channels
Utilize interpersonal skills to interact effectively with other team members and clients
Actively participant in team meetings and trainings
Document details of tasks completed and maintain complete and accurate records
Understand the importance of Quality Service and how it is measured
Consistently meet or exceed performance standards, attendance and schedule adherence
Performs other duties as required to meet business requirements
Qualifications:
Education Preferred: High School diploma or equivalent required
Medical or Laboratory knowledge is preferred
Salesforce.com Client Relationship Management software training desired
Work Experience: Previous customer service experience in a call center setting preferred
Physical and Mental: Sit for extended period of time
Ability to type 40 WPM
Utilization of multiple computer monitors
Ability to multi-task between a variety of activities and systems
Lift up to 20 pounds
Reliable attendance and adherence to assigned schedule
Have reliable transportation
Work under pressure
Knowledgeable of internet and PC based software programs such as Excel, Word, Outlook
Other: Available to work additional hours as required
Bilingual or fluent in Spanish desired
Demonstrate Quest Values, Behaviors and Integrity of a Client Service Professional
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
