Job Description

Come join Pfizer as we build a brand new, state of the art Gene Therapy GMP Phase 1 & II Clinical Manufacturing site in Durham, NC! The site is presently under construction and scheduled for opening Q1 2022. An amazing opportunity to become part of this new team that works toward our mission of Breakthroughs that change patients' lives.

ROLE SUMMARY

The Workplace Experience Lead with a passion for customer satisfaction, provides a work environment and experience enabling colleague and contractors to do their best work. This role provides thoughtful solutions for manufacturing, laboratory and office services through various multidisciplinary activities supporting the overall site operations and occupancy base for the Global Workplace Solutions (GWS) Americas Region II Durham Clinical Manufacturing Facility (DCMF) located in Durham, NC. This role will require an understanding of the unique needs of the site operations along with industry trends and best practices to realize a high level of customer service through the delivery of comprehensive and continuously improving services.

This entails a diverse range of accountabilities including oversight and direction of service provider delivery of a variety of soft services including but not limited to aseptic cleaning, glassware washing, import/export/transport of samples, pest control, workplace concierge and service requests, meeting room management, audio visual, site events and engagement activities, new hire onboarding, janitorial, pantry coffee and food, warehousing, shipping and receiving.

This role will deliver, improve and promote customer experience solutions and utilize monthly Key Performance Indicators (KPIs) scoring to evaluate and measure service provider performance. Additionally, site inspections will be used to ensure conformance to established quality, safety and compliance requirements.

This Lead will foster and maintain working relationships with colleague and contracted resources to define facility requirements, analyze needs, provide recommendations, and execute plans and options that align with overall GWS goals and supported business line objectives and strategies.

ROLE RESPONSIBILITIES

* Serve as the GWS single point of accountability for all site soft service provision with a focus of improving the overall work experience enabling colleagues and contractors to do their best work.
* Oversee the Integrated Facility Management (IFM) vendor providing soft service delivery as compared to the Scope of Work (SOW) outcome expectations as measured with KPIs and the required customer experience.
* Conduct Monthly Business Review (MBR) meetings with service providers for the purpose of evaluating KPIs and customer feedback to ensure the desired outcome and the continual improvement and elevation of the delivered services.
* Develop partnerships with business customers with the intention of gaining feedback and understanding their needs in order to recommend changes to the SOW to better enable their business.
* Lead the site work experience strategy through the realization of innovative and creative amenities and services improving the colleague experience and engagement.
* Oversee and ensure the delivery of compliant GxP aseptic cleaning, pest control and glassware cleaning services.
* Assure and maintain the accuracy of the sites data for the TRIRIGA integrated workplace management system software.
* Ensure the delivery of conference solutions and audio-visual services meet the business requirements for local site Town Hall meetings and site to site connectivity through regional/global Town Hall and Webcast events.
* Provide business operations reporting including but not limited to operating expense (OPEX) forecasting and budget planning, compliance and audit support and contract administration.
* Complete related assignments and tasks as determined by GWS manager.
* Enhance department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
* Update job knowledge by participating in internal and external training opportunities; internal communities of practice; maintaining personal networks; participating in professional organizations.

BASIC QUALIFICATIONS

Education and Experience

* Bachelors Degree
* Minimum of five (5) years of experience in the pharmaceutical or facilities management industry supporting office and laboratory work space and operations
* Proficient with vendor management and the ability to optimize outsourcing strategies when balancing the level, quality and cost of delivered services
* Demonstrated knowledge and experience with providing exceptional workplace experiences and services
* Skilled with leading diverse cross functional teams with membership of various skillsets and capabilities
* Experienced with leveraging workplace technologies to positively impact the colleague experience
* Skilled in all areas of project management including planning, executing and managing projects of various complexity and size

Technical and Soft Skills

* Passion for customer service
* Skilled collaborator and communicator with excellent written, verbal and interpersonal skills
* Ability to apply new learnings through innovative ways of working and new processes
* Possess broad problem-solving skills
* Ability to foster working relationships and influence all site-based organizational levels and key stakeholders
* Change agile and the ability to quickly adapt to customer needs and requirements
* Ability to present and discuss findings with senior and first level management, colleagues and consultants
* Demonstrated computer skills; Windows operating systems and databases and MS Office Suite (Outlook, Word, Excel and PowerPoint)

PREFERRED QUALIFICATIONS

* Experience with interior design and space planning
* Demonstrated computer skills; Computerized Maintenance Management Systems (CMMS), Work Request systems, Space Planning TRIRIGA (Pfizer specific system)

PHYSICAL/MENTAL REQUIREMENTS

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraints. On a daily basis, the position responsibilities may require the ability to stoop; to reach; to stand, to walk and sit for extended periods of time; to push and/or pull objects weighing up to 30 pounds; to lift and carry objects weighing up to 50 pounds with reasonable accommodation; to use finger dexterity to operate a computer and other office equipment and hand strength to grasp objects; to perceive the attributes of objects by touch; to hear and verbally exchange ideas and information with colleagues and others on the phone and in the office; to see clearly from less than one foot to arms length with a good field of vision and to distinguish basic colors and shades of color. On a frequent basis, essential duties of the position may require the ability to climb stairs, climb ladders, to kneel and/or crouch to retrieve items.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

* Day shift with occasional after hours or weekend response for onsite support associated with facility incidents or excursions or planned shutdowns for maintenance and/or capital and expense project execution
* Respond as required to the site in support of business continuity and emergency events
* Periodic travel may be required in support of GWS business requirements
* Entry and work inside cGMP aseptic manufacturing spaces, laboratories, mechanical/electrical rooms, maintenance shops, shipping and receiving and service corridors. While working in these areas, strict adherence to aseptic gowning and procedures and personal protective equipment will be required as applicable.
* General safety knowledge and awareness expected in office, laboratory and manufacturing environments

* Last Date to Apply for Job: 3/23/2021
* Eligible for Employee Referral Bonus

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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