Job Description

Job Summary
At Houston Methodist, the Pharmacy Technician is responsible for completing a variety of routine pharmacy services related to medication acquisition and distribution which include, but are not limited to: triaging phone calls, repackaging medications, labeling medications, charging/crediting medications, compounding medications, and inventorying medications. This position ensures optimal patient safety and customer service.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%
1. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals. (EF)

SERVICE - 20%
1. Assists with optimizing the safety and efficiency of pharmacy operations and to support the workflow needs of the pharmacy department. (EF)
2. Contributes in departmental efforts to resolve drug related problems and maximizing patient care. (EF)

QUALITY/SAFETY - 40%
1. Performs efficient and safe medication distribution functions such as, but not limited to: telephone triage, repackaging of medications, labeling medications, charge/credit of medications, compounding medications, and inventory of medications. (EF)
2. Provides support to the workflow and reports any problems to the appropriate parties. Accurately documents and completes paperwork for the assigned role/function. (EF)
3. Reports near misses and inputs errors promptly into PSN to improve processes and identify trends. Contributes to identification of corrective actions and improvement activities, and to meeting departmental and hospital targets for quality and safety. (EF)

FINANCE - 10%
1. Uses resources efficiently; does not waste supplies. Recommends solutions in achieving departmental objectives.
2. Self-motivated to independently manage time effectively and prioritize daily tasks. (EF)

GROWTH/INNOVATION - 5%
1. Participates in departmental projects activities, and seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Pharmacy Technician.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
o Two years of college preferred

EXPERIENCE REQUIREMENTS
o Zero experience; one year of experience as a Pharmacy Technician in a hospital setting highly preferred

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Texas Pharmacy Technician Registration or Pharmacist Intern Licensure
o Completion of the 40 hours Sterile Compounding and Aseptic course from an Accreditation Council for Pharmacy Education (ACPE) approved training program within 90 days of employment *
o ACPE approved IV certification within 90 days of employment *
*See manager for details and tracking certification information

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Proficient in performing accurate calculations required for usual dosage determinations
o Possesses proficient computer knowledge; operates multiple computer systems to include, hospital/pharmacy related software, drug preparation pumps/devices, packaging and labeling machines, automated drug dispensing equipment, prescription balances, and portable data processing units
o Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs Yes
Business professional No
Other (dept approved) No

On-Call* No (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: All pharmacy staff are required to be trained on the risks and safe handling of hazardous drugs; and confirm in writing an understanding of the potential reproductive risks associated with handling hazardous drugs

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Houston Methodist The Woodlands opened on June 26, 2017 as the eighth hospital in the Houston Methodist system. This new 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in March 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage will open in 2018.