Job Description

A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.

Join Ecolabs Quick Service Restaurants (QSR) and Food Retail Services (FRS) Team as Sr. Technical Accounts Program Leader and see why Ecolab is on Forbes magazine's list of The World's Most Innovative Companies. The Kay Chemical businesses delivers comprehensive cleaning and food safety programs developed specifically for these industries, partnering with customers to keep their establishments cleaner, safer and healthier for their customers.

As a key member of the Global QSR and FRS Research and Development team, this customer-facing role will be responsible for driving increased customer partnership through leadership of the Technical Accounts Management organization (TAM). The TAM team is the primary technical resource for all Ecolab products and services with strong focus on bringing new innovations to improve customers operations, cleanliness, and food safety programs. The Sr. Technical Accounts Program Leader works closely with Corporate Account managers (CAM), Marketing, Regulatory, and across RD&E.; This position reports to the VP RD&E; for QSR and FRS.

You will work in a collaborative, customer-focused environment where your voice matters, your contributions are rewarded, and you can make an impact.

This position is located in Greensboro, NC.

What you will do:

* Provide strategic leadership for technical team when conducting new Ecolab product evaluation, developing cleaning protocols for new or existing equipment, and competitive testing
* Hire and develop talent into the TAM organization.
* Drive Innovation through breadth of knowledge of customer processes and challenges. Partner on key innovation projects to provide VOC while building stronger/more customer focused project leaders. Capture competitive threats and opportunities to leverage technologies or develop alternative solutions.
* Provide personalized service and champion customer needs through organization within QSR, FRS and across Ecolab.
* Work closely and directly with global business leads together with Marketing and Regulatory, to provide strategic action to drive customer retention, account penetration and new customer acquisition.
* Leverage and provide resources against customer problem resolutions and ensure proper feedback loop to other departments for root cause analysis.
* Participate and contribute on the business RD&E; Technical Leadership Team
* Represent Ecolab in industry alliance organizations.

Minimum Qualifications:

* Bachelors degree in chemistry, engineering, biology, food science or related scientific/technical discipline.
* 2+ years experience leading and developing high performing teams.
* 10+ years experience in an R&D; role.
* 4+ years experience in a customer facing role.
* Experience planning and conducting experimental and analytical studies
* Experience working with cross-functional business leaders within the areas of marketing, regulatory, sales, finance, and supply chain.
* Experience driving Innovation through breadth of knowledge of customer processes and challenges.

Preferred Qualifications:

* Advanced degree (Masters or PhD) in chemistry, engineering, biology, food science or related scientific/technical discipline.
* Proven professional demeanor and communication skills within all levels of organization.
* Excellent organizational skills and good attention to detail are essential.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.