Job Description

Company Details

Responsibilities

Berkley One, a Berkley company that caters to affluent Personal Lines insurance clients, is rapidly expanding and adding to the Solutions Specialist team in our Wilmington, DE office. This roles primary objective is to deliver all that is great about Berkley One and to help our agents place business with us. Duties and responsibilities include but are not limited to:

* Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled.
* Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
* Agent Technical Support: help agents with access, passwords, and myriad of other tasks. Remote into their computers to show them how to work in the system in real time. Provide in the moment training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers.
* Agent onboarding: enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork.
* Agent training: primarily responsible to deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, eSignature, IVANS download and other ancillary systems.

Qualifications

* Bachelors degree or equivalent required
* At least 5 years of work experience on a successful customer solutions team, specifically in a high-volume relationship focused service industry or customer support environment
* Experience contributing on a high performing customer solutions team in a high growth, fast paced environment. You are an outstanding collaborator.
* P&C insurance experience either on the carrier or producer side preferred
* Successfully obtaining required licenses (with company support) is preferred but not required.
* Incredible empathy and understanding of the needs of our insureds and their agents alike. You will be a pro-active and conscientious advocate for Berkley One customers and are passionate about their experience.
* Exceptional verbal and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
* Proficiency with Microsoft Office required
* Some travel may be required