Job Description

Job Description Job ID:21000932
Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority!

This is currently a work-from-home opportunity that could be moved to an in-office call center position later, at the discretion of management.

About the Role:

In this role, you will responsible for:

* Providing over-the-phone first line support to customers.
* Analyzing, troubleshooting, and supporting customers with Internet connectivity issues.
* Using patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Windstreams team of Internet Support Technicians are full-time entry-level to mid-level customer service roles.

Do You Have?

* A college degree or 1-2 years professional work experience.
* Time management skills.
* Ability to solve complex problems.
* Customer service or support experience.
* Excellent telephone voice and etiquette.
* Excellent oral and written communication skills.
* A tech-savvy, problem solving mentality.

Even Better:

* Certifications or training directly related to the position.
* Two-year technical degree in computers or electronics, or the equivalent in work experience.

Starting pay is based on previous experience.

Our Benefits:

* Medical, Dental, Vision Insurance Plans
* 401K Plan
* Health & Flexible Savings Account
* Life and AD&D;, Spousal Life, Child Life Insurance Plans
* Educational Assistance Plan
* Identity Theft, Legal, Auto & Home and Pet Insurance
* [ Link Removed ]

About Us:

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Job Requirements

College Degree or 1-2 years professional work experience.
Ability to understand statistical performance measurements and excellent time management skills.

IND123

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.