Job Description

Job Description Job ID:21000815
Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.

About the Role:
The Technical Design Engineer II (TDE) is an integral member of Windstreams Service Delivery team who is responsible for understanding our products and a customers technical requirements in a way that ensures the service solution ordered meets or exceeds the customers expectations.
This role is responsible for engaging the customer/customers technical resources, Sales Engineering, Project Management, Provisioning, Operations and other internal teams to ensure he/she has the information to accurately design and implement a complex solution. Additionally, this individual may be accountable on some solutions to insert themselves in the final turn-up of the customer for the solution they have designed. This is a highly technical role that is key to developing and maintaining the trust of both existing and potential customers.

What You'll Do:

* Respond to complex solutions (MPLS, IPSEC, VPN, MNS, Managed LAN/WiFi, SIP, SDWAN, UCaaS, etc.) design requests from the Sales and Sales Engineering teams.
* Engage Sales, Sales Engineering, MNS, Project Management, customers and other teams when necessary to ensure the design is fully understood and all aspects of the customers needs are addressed with a comprehensive solution.
* As needed, participate as needed in the final stages of the installation process to ensure continuity of proposal to product delivery and functionality
* Maintain an ongoing knowledge of Windstream products and technology
* Act as a resource between Sales/Sales Engineering, Order Entry, Engineering, and Project Management to achieve common goals
* Act as a resource with the various installation teams when questions arise about the solution throughout the installation process
* Act as a resource in UAT environment on new product rollouts and system requirement testing
* Act as a resource for our documenting Windstream products and process as well as assisting peers with training (when applicable)
Job Requirements

Minimum Requirements: College degree in Engineering or a related field and 3-5 years professional level experience with 0-1 year supervisory experience; or 7 years professional level related Engineering/Technical experience with 0-1 year supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

Do You Have?

* 2-4 years of previous Sales Engineering or TDE experience
* 2-4 years Telecommunications experience, including experience with both voice and data services.
* Must have working knowledge of Telecommunications, Data communications, Networking technologies (IP, DSL, VPN, Web Hosting, Firewall, SDWAN, Wireless, UCaaS, MPLS products, and Network Management and Security)
* Knowledge of MetaSolv (M6), VSR, BPMS, and WinOM preferred
* Solid customer communication and presentation skills
* Strong organizational and time management skills
* Ability to provide technical leadership throughout the organization
* Ability to multi-task and work under pressure
* Strong PC skills, including experience in Microsoft Word, Excel, PowerPoint,

Our Benefits: [ Link Removed ]

* Medical, Dental, Vision Insurance Plans
* Identify Theft, Legal, Auto & Home and Pet Insurance
* 401K Plan
* Health & Flexible Savings Account
* Life and AD&D;, Spousal Life, Child Life Insurance Plans
* Educational Assistance Plan

About Us:

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.