Job Description

Job Description
Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes a current email address that you check regularly (including your spam folder) as the invitations for these activities will be emailed to you. For internal candidates, you must apply via the Jobs site on Teamworks or Teamworks at Home and please ensure your profile lists a personal (external) email address as your primary email address so you can receive communications and complete these potential activities. Please refer to the Team Member Handbook for more information on the Internal Job Opportunities Process.

To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The CSBB organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. We want to build a strong value proposition for key consumer and small business segments by identifying gaps and opportunities and building capabilities to transform how we engage customers and deliver advice.

As a teller at Wells Fargo you will spend your time interacting with customers focused on providing exceptional customer service and building relationships. You will engage customers in conversations and share ways Wells Fargo can help to meet their financial needs.

Your responsibilities include:

* Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
* Asking questions to get to know the customer to build relationships
* Introducing customers to another branch team member or sharing digital options that may make banking easier for them.
* Working as a part of a team to help customers succeed financially
* Following policies and procedures to minimize risk
* Accurately and efficiently processing transactions
* Maintaining a cash drawer including taking in and giving out cash and balancing

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications
* 1+ year of experience interacting with people, demonstrated through work, military, or education

Desired Qualifications
* Cash handling experience
* Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
* Customer service focus with experience handling complex transactions across multiple systems
* Experience working with others on a team to meet customer needs
* Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
* Ability to follow policies, procedures, and regulations
* Well-organized, independent and able to prioritize in a fast paced environment
* Ability to meet or exceed performance objectives
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
* Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
* Ability to interact with integrity and professionalism with customers and team members
* Ability to influence, educate, and connect customers to technology

Other Desired Qualifications
* Multilingual speakers are encouraged to apply

Job Expectations
* Ability to stand for extended periods of time
* Ability to work weekends and holidays as needed or scheduled

Street Address
TX-Boerne: 205 W Bandera Rd - Boerne, TX

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.