Job Description

Job Description :
Job Summary:
Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified discipline. Outcomes managed have an impact on the specified area of responsibility.
Job Responsibilities:
Manages the daily operational activities that develop and implement multiple components / processes for a specified section of work within Customer Loyalty & Insights. Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified functional area. Outcomes managed have an impact on the specified area of responsibility.
May become regularly involved, as preferred, to meet schedules and resolve problems highly complex in nature. May make recommended changes to strategy/roadmap for area of responsibility.
Develops protocols to support established standards. Manages the development and implementation of processes and /or resources. May oversee team(s) assigned to projects and manages the implementation processes.
Collaborates and works cross-functionally to develop strategies to mitigate loss and/or optimize profitability. Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in organization / customers / vendors to share information and improve cross-departmental processes and relationships.
Continuously evaluates best practices, methodology and resources and seeks to improve deliverables in order to maintain alignment with business needs.
Reviews reports and metrics and identifies opportunities to grow and optimize specified area of responsibility. Analyzes the passionate marketplace for patterns and trends and makes recommendations for application of findings. Provides recommendations in creation and development of templates, methodologies, and presentations relating to strategies for area of responsibility.
May create and implements divisional projects based on strategic need. Utilizes project management skills to create client-focused deliverables, delegate work, implement project analysis, and deliver strategic results.
Provides guidance, direction, coaching, and counseling to a team of analysts. Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; supports and maintains employee morale and motivation; ensures the team is appropriately staffed with preferred competencies; fosters a diverse and inclusive workplace.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As Americas most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.