Job Description

When you2019re part of the team at Thermo Fisher Scientific, you2019ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you2019ll be supported in achieving your career goals.

Location/Division Specific Information
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
This position is in Downtown San Francisco, CA.

How will you make an impact?
Independently performs, verifies, and provides feedback on complex and varied services (registration, delivery, pick-up, and tracking of hazardous materials) for a varied client base.

What will you do?
2022 Reviewing, creating, and maintaining of company data log sheets
2022 Follows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily duties
2022 Communicates with supervisor any customer issues or potential problems
2022 Ordering of stockroom supplies
2022 Providing customer support to clients
2022 Performing Area Audits of cross-functional areas within ULS
2022 Works effectively with a diverse cross-functional team.
2022 Performs other duties as assigned by management.

How will you get here?
Education:

* Must possess a minimum High School Diploma or GED.

Non-Negotiable Hiring Criteria:

* Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.2022 Must deliver excellent customer service to include maintaining a professional appearance at all times.
* Must possess the operating skills to use handheld scanners and learn to enter data in various systems as necessary.
* Must be proficient with a computer and the Microsoft Office suite of software.
* Have demonstrated initiative in previous work experience.
* Expanded tactical thinking that considers the impact on the broader organization.
* Show concern for well-being & success of others.
* Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer2019s organization.
* Must be able to provide suggestions for corrective action and preventive customer service.
* Must be organized and detail oriented to be able to prioritize own and other2019s work and meet business productivity metrics.
* Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
* Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround times
* Attend required training sessions
* Participate in projects and perform all other duties as assigned

Knowledge, Skills and Abilities:
2022 Must be able to read, write and speak English
2022 Displays a high level of confidentiality for both customers and Thermo Fisher
2022 Must maintain Thermo Fisher Scientifics2019 Four-I values
2022 Proactive approach to problem solving
2022 Adapt to flexible and changing schedule in short notice
2022 Ability to self-manage and operate independently
2022 Detail oriented, problem solver, promotes team environment
2022 Computer/software skills. (Outlook, Excel, Word, Power Point)
2022 Display high level of confidentiality
2022 Demonstrate sense of urgency
2022 Strong time management and organizational skills

Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
2022 May be required to work independently at customer location
2022 Extensive walking may be required
2022 May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)
2022 Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
2022 May be able to use material handling equipment such as push carts, hand trucks, and pallet jacks
2022 Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
2022 Some areas require steel toe shoes, bump hats and/or safety glasses
2022 Must be able to work hours required to get the job done

Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.