Job Description

Who We Want

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

What you will do

The Senior Supervisor will be responsible for all aspects leading to the success of their team and the production and delivery of high quality Pre-Operative Plans by providing leadership, direction and guidance in the day to day operation of their team.

* Enter segmentation request data into data base.
* Review CT Scans for conformity to required protocol.
* Segment CT Scan Data using specialized software to create 3D Anatomical Bone Models.
* Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Arthroplasty.
* Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
* Upload completed Pre-plans to field based personnel.
* Document all activities according to prescribed methods and procedures.
* Follow work instructions exactly to deliver consistent output
* Manage and lead a team of Pre-Operative Surgical Planning Representatives responsible for the production and delivery of pre-operative surgical plans
* Teach, coach, mentor and grow a team, conduct regular performance appraisals and evaluate employee performance
* Resolve customer satisfaction matters by providing solutions to complex product issues
* Attend and or lead daily meetings and communicate business results /metrics clearly at all levels of the operations business
* Drive team performance in line with department and business mandated goals
* Work with other Senior Supervisors in the department to ensure global coverage of pre-operative plan production and delivery
* Manage the technical aspects of the business, understand root cause of potential issues, and implement resolution
* Responsible for the attracting, developing, inspiring and retaining talent
* Manage labor through OT approval and time card management
* Evaluate employee performance through various means, such as talent reviews and common annual reviews, and enforcing company policies through appropriate disciplinary measures, with guidance
* Drive a culture of continuous improvement through the support of business and process improvements
* Ensures compliance with established regulatory, quality, legal, corporate, and human resources policies and procedures, including participation in audits

What you need

* Bachelors degree is required, with a preference in Business, Production Management, Supply Chain Management, or other relevant field of study
* 4+ years work experience required

Additionally, you will need

* Previous leadership experience is preferred
* Experience in a customer care/support role is preferred
* Computer skills: Proficiency in Microsoft office suite required, additionally Salesforce experience is preferred
* Prefer knowledge of Lean tools (Six Sigma, Visual Management, Value Stream Management)
* Proven history of process improvement and waste reduction
* Strong analytical, and problem-solving skills
* Demonstrated customer service orientation.
* Demonstrated interpersonal and communication skills
* Proven record leading a results-oriented team
* Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment
* Proven ability to communicate and present to all levels of the
* organization