Job Description

Job Description
ACCOUNT MANAGER
FLSA Status: Exempt Salaried
Location: Virtual (Towson, MD Preferred Location)

How You Will Make An Impact

As an Account Manager you will develop new business from existing clients by calling into our base to both cross-sell new products as well as expand our current ones. In this role, you will be responsible for learning multiple software products, providing online demonstrations, and achieving monthly quota, while working with internal teams to improve the entire customer experience. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire client experience. The right candidate will have experience in SaaS sales as well as comfort and excitement in a true entrepreneurial environment.

What You Will Be Doing

Customer Engagement

* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
* Understand customer goals, challenges, timeline, budget, authority, and create account strategies for clients within your book of business.
* Responsible for maintaining close relationships with existing users as well as key potential customers.
* Responsible for customer implementation and ongoing field training and support of software products such as, but not limited to, Site Manager, Asset Tracking etc
* Perform sales demos (PPT demo slides as well as active product demos or recorded demos)
* Responsible for meeting quarterly/annual quotas and standards for activity, such as number of calls, new product introductions, training events and product demonstrations
* Collaborate with and leverage Local Market Teams to ensure proper follow up on leads to produce sales growth
* Develop and execute sales plans with cross-functional partners to drive predictable sales cycles
* Drive the Expansion Sales Cycle to increase User count company wide
* Serve as the lead point of contact for all larger client account management matters
* Manage handoffs of Mature Accounts from Account Executive Team
* Work with the product team based on customer feedback. Ensure new product launches are successfully communicated.

Systems Proficiency

* Maintain and use SalesForce.com as a CRM and Planning tool. Communicate successes and failures in a timely fashion to develop a more streamlined process.

Leadership & Development

* Be the Technology Expert within the assigned Region: Teach and mentor your local market teams on the needs of the Contractors within your assigned Specialty, what digital products they use, what product features are critical to their buying decision, how they execute the purchasing process (central and facility), and how to expand their engagement across all available SBD Brands.

What You Bring To The SBD Team

* 3+ years of B2B SaaS sales experience - a minimum of 1 year in a closing role
* PREFERRED: Bachelors or Associates degree (Engineering, Technology or business-related field)
* Experience using CRM solutions such as Salesforce.com a plus
* Solid mechanical and technology skillset with troubleshooting experience
* Commercial Jobsite and Construction Knowledge preferred.
* Must have the ability to build relationships and work effectively with customers and internal teams
* Experience Selling Construction SAAS Products
* Experience with Subscription Sales
* Ability to Propose, Demo, Value Sell and Close the Sales Cycle
* Ability to Develop Cross Company Relationships with Account Base
* Ability to Accumulate Account Details and Build Story to Create Client Expansion Opportunity
* Capable of Managing a Sales & Retention Quota
* Experience with Customer Development
* Proficient with Microsoft Suite applications
* Proven track record delivering positive results with a strong desire to win are a must.
* Demonstrated time management skills, ability to set priorities and self-motivation is required