Job Description

Job Descriptions



Company Description

McDonalds new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonalds will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonalds Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. Its bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, were gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. Well have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Job Description
The Product Engineer Manager, Mobile App CRM is responsible for the agile development of the CRM product roadmap. The PEM will partner with CRM Strategy Product Managers to maintain their development backlog, write user stories, and refine requirements that bring the CRM Product Strategy to life on the McDonalds Mobile App. They will be responsible for the successful delivery of the product features into markets, and will set and maintain standards for quality, performance, and reliability. The ideal candidate is excited to roll up their sleeves and get into the details with their engineering team in order to find elegant technical solutions to customer and business pain points.

Reporting to the Director of Product Engineering, you will manage Associate PEMs and development squads to deliver on your backlog. You will collaborate with a cross-functional team including Digital Customer Engagement, Architecture, Data, UX Design, Program Management, Marketing and Operations to ensure successful product delivery.

Key Responsibilities:

* Manage and mentor Associate Product Engineering Managers and Business Analysts
* Maintain story backlog, set sprint goals & approve sprint plan, partnering with development on recommended sequencing
* Write user stories and refine requirements, and lead cross-team refinement sessions
* Ensure stories have the proper technical, edge cases, error handling, analytics, and non-functional requirements
* Prioritize defects raised by Markets and Live Services teams
* Serve as main point of contact to development squads
* Maintain product documentation
* Manage Squad capacity & ensure proper resourcing to achieve roadmap & support market deployments
* Actively participate in product Discovery Sessions with Product Managers
* Collaborate with the Product Managers, UX Design Team, and Engineering teams on a daily basis for the betterment of the product
* Define and drive priorities for engineering sprints and product releases
* Work closely with peer product managers across all capabilities to coordinate product development and delivery

Qualifications
* Native app technical product management or product owner experience, preferably with CRM, Loyalty, or Personalization products.
* Experience directly managing others
* 4+ years of Agile Product Management experience
* Experience on customer-facing Commerce products, preferably on a global scale
* Strong quantitative analysis skills
* Strong technical skills; proven ability to work with and influence engineering team
* Experience translating customer and business needs into a digital product feature backlog
* Superior interpersonal, written, and verbal communication skills
* Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
* Expertise in digital project and product planning, including story creation, backlog prioritization, and trade-off processes
* Curious, task-oriented, and a self-starter, with a proven track record of getting things done

Additional Information
McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

* Take a class at Hamburger University
* Sample future items in our Test Kitchen
* Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you dont meet every single requirement!

McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.