Patient Services Coordinator Lead
Posted on: 13 Mar 2021
Philadelphia, PA
Job Description
Integrated Genetics, part of LabCorp's Specialty Testing Group is seeking a Patient Services Coordinator Lead to join its team in Philadephia, PA. This position will be responsible for coordinating the day to day patient service coordinator services for Integrated Genetics' Genetic Counseling services. The Patient Services Coordinator Lead will oversee the workflow and work closely with the Supervisor to implement operational best practices, optimize client satisfaction, and maximize efficiency in order to provide excellent customer service.
Responsibilities:
* Oversee implementation of workflows and division of the Patient Service Coordinator tasks to ensure successful completion
* Provide primary and backup coverage for all office activities, including answering phones and ensuring phone coverage is met
* Schedule appointments for genetic counseling and related procedures, and complete appropriate follow-up
* Maintain all aspects of chart flow
* Develop expertise in ICIS, the scheduling platform, and any new IT systems
* Provide feedback to the Supervisor on employee performance
* Assist with new hire orientation and training of staff
* Identify conflicts, scheduling issues, client and staff complaints; work with the supervisor to resolve relevant internal and external client or staff issues
* Communicate proactively with the Supervisor and other relevant internal clients
* Attend and contribute to regular departmental meetings
* Maintain office area including (but not limited to): requesting supplies, arranging for equipment maintenance, interacting with building maintenance
* Monitor systems including phone, postage, copier, faxing, e-faxing systems, and computer. Notify relevant provider of outages or issues
* Follow Labcorp policies regarding protected health information (PHI); maintain confidentiality
Requirements
License/Certification/Education:
* HS Diploma or GED equivalent required
* Minimum 3 years of experience in a medical office or similar setting
* Knowledge of medical terminology preferred
* Strong computer skills and working knowledge of Microsoft Office
* Strong verbal and written communication skills and excellent ability to listen and respond
* High level of attention to detail with strong organizational and prioritization skills
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Bilingual skills (Spanish) is a plus
Shift
1
Schedule
Monday-Friday 8:30am to 5:00pm
Laboratory Corp.
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.
-
IndustryHealthcare
-
No. of Employees61,000
-
Website
-
Jobs Posted3756
