Job Description

Director of Customer Engagement Support (Home-based)



Primary Location: Mesa, Arizona, United States Additonal Locations: Bridgewater, NJ Full time R1188535 Date Posted: 03/08/2021

Job description

Job Overview
Responsible for overseeing and directing all aspects of IT Delivery/Service within the respective product or service area, enabling business process improvements in any associated functional areas. Works closely with business process owners, leaders & peers across IT to deliver solutions aligned with IQVIA vision and strategy.

Essential Functions
Collaborate with business leaders, third party vendors and suppliers to develop and manage the long-term strategic roadmap, ensuring alignment to overall Business objectives
Contribute to discussions on the implementation of IT strategy on a global and regional basis and implement objectives, as applicable. Lead strategic initiatives and develop implementation plans
Effectively negotiate across various business stakeholders to establish objectives, priorities and agree release schedule(s).
Create supporting business cases, including financial impact and benefits statements, to support IT Solutions
Provide technical leadership and management for IT solutions from conception through deployment
Define metrics to measure success of program or IT solution, analyse results and partner across the organization to develop action plans and enhancement recommendations
Plan for ongoing resource & capacity requirements. Effectively manage team resources and delegate tasks commensurate with skill level, evaluating workload and quality through regular review
Manage staff in accordance with the organizations policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
The Director may have full financial responsibility and accountability for team(s), including growth and performance or may be required to account and provide input to senior management
Ensure adherence to IT standards and procedures, that all work meets computer systems validation requirements and software delivery process adheres to regulated SDLC, where applicable. Ensure that any issues identified in QA or customer audits are properly addressed
Ensure all IT activities conform to IT security standards and all data and systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized access
Develop and test the IT disaster recovery plan in conjunction with the business continuity plan, as applicable
Stay current with emerging technical innovations & application development technologies and solutions within relevant remit
Drive innovation that will lead to operational efficiencies and/or automation

Qualifications
Bachelor's Degree Computer Science, Information Technology or related discipline
Equivalent combination of education, training and experience in lieu of degree may be considered
Exceptional leadership and people skills, establishing and maintaining effective working relationships with peers, managers and customers
Knowledge working with SalesForce.com systems
Strong staff management skills and the ability to effectively manage multiple teams, as applicable
Innovative and strategic thinking capability. Ability to define, communicate and execute the strategy for respective IT function, aligned with both IT & IQVIA strategy and vision
Excellent project management, negotiation and influencing skills with strong conflict management ability
Ability to manage, develop, administer and track capital and operating budgets
Excellent computer literacy, organizational, communication and problem-solving skills
Ability and confidence to make important and timely decisions, judgment to know when to escalate and ask for guidance
Knowledge working with SalesForce.com systems
As a leader of respective function, contribute to the wider Leadership team(s) agenda within IT
Strong Business and Commercial acumen

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.