Job Description

Job Description Req/Job ID: 1003098BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 01706: LAFAYETTE-SEARS APPLIANCE & MO

JOB SCOPE:
Create a high performing selling culture that is focused on the members' needs/experiences first and foremost by maintaining an appropriate and effective balance between member experience and process functions. Initiates, leads and develops relationships within the community in order to foster new business relationships, a sense of community pride and belonging. Leads team of Specialists and Home Experts in providing total solutions selling for the home through effective leadership, teambuilding, direction and coaching of operational excellence. Responsible for leading the store team in the key areas of process execution, expense management and member experience.

JOB SUMMARY:

Responsible to lead a team of Home Experts in executing the vision of this store model and achieving overall success. The leader is responsible for overall management and performance of process, operational and selling support functions throughout the store and the development of a collective team to drive sales, profit, member experiences to expectations, build and expand community relevance and develop associates. Recruits, interviews and hires associates based on store needs and plans. Delivers profitable contribution through sales, margin and expense/budget controls.

Job Duties/Responsibilities:

* Accountable for the member experience store-wide and consistently delivering a WOW member experience, including the visual, sales, and service experiences by meeting or exceeding established sales goals for all business represented in the stores plan. Promotes a comprehensive approach to all the members total home needs.
* Accountable to operate within budget, identify opportunities for improvement in selling, margin improvement, and operating profit to deliver a healthy profit statement. Responsible for monitoring that the entire store is ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for members
* Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates Build high-performing individuals who thrive on delivering WOW member experiences to our members. Creates an environment within the store where on-the-spot observations, utilized regularly to develop associates and improve overall selling performance. Follows up on the implementation and completion of the related Home Expert action plans.
* Practices courageous leadership to provide proactive feedback while providing action orientated solutions. Demonstrates a desire and ability to manage a sales team with an entrepreneurial drive to run the business as if it was their own . Acts as the Member advocate.
* Ensures consistency and effectiveness of selling and process execution throughout the store by directing Home Experts and Home Specialist in the receipt of Merchandise , flow to floor and stockroom processes; Warehouse and stockroom management (Return to Vendor, Old and Discontinued Merchandise).
* Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. Integrates insights from member interactions with member feedback and other information to understand what is working and not working. Facilitates discussions on member interactions and member feedback with the store team, and leads planning for improvements.
* Serves as a champion of social/digital technologies to build internal and external networks; educates teams and builds their engagement and utilization of technologies to further extend their relationship with internal and external members and validates that all member interactions conducted through digital channels by any associate occur only while in store, during company time and adheres to the Community Outreach Guidelines.
* The General Manager will conduct Community Outreach through initiating local opportunities that are customized to their community in order to drive incremental sales, margin, and maintaining expense control. Community outreach will be conducted during non-peak sales periods and while store is appropriately staffed and managed. Cultivating relationships within the community to foster strong relationships as well as being identified as a local business. Identifies local community events and promotions that are customized to drive engagement, sales, and margin while reinforcing community relationships. Identifies local marketing needs, partners with appropriate support teams for the initiatives to achieve sales and profit plans. Develop strategies to maximize role of store within their community.
* Assures that the team furthers members' adoption and relationship with Shop Your Way(SYW), Sears Financial Solution (Mastercard with SYW, Leasing, Layaway) and Master Protection Agreements. Ensures all associates are aware of upcoming events, initiatives, and changes targeting the member experience and Shop Your Way.
* Delivering a memorable and inspiring member experiences through proper execution of sales initiatives by creating a high performance selling culture, provides comprehensive total solutions including leveraging Home Services platforms and Integrated Retail capabilities.

Job Requirements

Job Requirements:

* Bachelors Degree
* 5-10 years of related experience
* Valid Driver License for the State of employment
* 18 years of age or older

Required Skills:

* Proven track record in reaching sales goals and managing a profit and loss statement
* Proven ability to lead a sales team up to 15 people; mentor, lead, coach to achieve expected results in sales and member perception/ referral
* Extremely detailed
* Thrives on delivering unexpected member experiences
* Ability to comfortably use current technology and has a want to stay to up to date innovations
* Strong communication skills, both oral and written
* Knowledge of retail P & l, operations and processes; analytical skills to diagnose root cause and implement timely solutions
* Entrepreneurial mindset with ability to develop and maintain relationships internally and externally
* Microsoft Office (Excel, PowerPoint, Word)

Preferred Skills:

* Strong interpersonal skills coupled with problem-solving and analytical mindset
* Experience in managing others in a retail, luxury or high demand relationship environment
* Maintain a high sense of urgency

Stores
1706