Job Description

Requisition ID: 280064
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Contract Duration: 6 months

Contract Hours: 40 hours per week

Anticipated Start Date: April 2021

Office Location: Newtown Square, PA

Purpose & Objective of Position

The workload in the Virtual Project Room (VPR) continues to grow and still needs extra hands to continue with highest efficiency. Main tasks are to support organizing the VPR managing Premium Engagement Service Delivery especially for New MaxAttention Projects which are all key contributors to a strong PE Revenue.

Virtual Project Room core member takes care of CRM Case Maintenance, Front office Requests, Planning Reviews and QAs, Reporting, Documentation, Data Cleansing and more.

Expectations & Tasks

* Enhance the documentation in the VPR JAM Page
* Create new Customer Cases in CRM@SAP
* Maintain and update existing CRM Cases
* Create and maintain Customer Engagement Collaboration Rooms in SharePoint
* Follow-up on Activities and update them in CRM
* Scan the VPR Inbox and assign tasks
* Schedule meetings and take minutes/actions
* Use SAP BI for reporting purposes
* Use Dashboards and SAP CRM to generate monthly VPR NA Newsletters
* Analyze data in CRM (e.g. search for isolated Service Orders)
* Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of Go Live)
* Analyze customer lists and identify cleanup tasks
* Testing new Apps on the basis of test cases
* Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement and simplification

Skills / Competencies

* High sense of data quality
* High sense for transparent reporting and simple information design
* Experienced in Microsoft Excel, Word, PowerPoint, SharePoint, MS Teams, Outlook
* High level of personal responsibility and due diligence (i.e. following up on tasks)

Educational Requirements

Will learn during internship:

* CRM@SAP
* SharePoint, Microsoft Teams
* DBS BI Reporting (incl. Cloud for Analytics)
* SAP Premium Engagement Service Offerings (MaxAttention, Active Attention, Value Assurance)

Qualifications

* Completion of bachelor's degree in 2021 or 2022

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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